My wife and I went in looking for a particular shirt for a Christmas present. We walked right by it apparently, and we were having trouble finding it. An employee asked us if we were finding everything ok. We described what we were looking for and she showed us right where it was. Great customer service. Nov 25th, 2022
April D.
Let me preface by saying I am very easy to please. However this store missed the mark by terribly low standards. Upon entering we were greeted by 3 employees. They all said an audible hello. And after that the customer service tanked. One employee (with cute white butterflies on her lashes) asked if we needed help and I told her we're looking for my teenage son's pants. She seemed flustered in how to answer, but gestures toward the back left of the store. Not sure if she was tongue tied over something else but that was fine. My partner and son were attracted to the wall of shoes by the front of the store. So we switched from pants to shoes. From there my partner asked to see shoe size and there was an older blonde woman who had to be called in order to help. She seemed annoyed to have to go up the ladder and get things for us. No smile on her face, no friendliness in her voice. Just a short and cold, there's no size 9. No eye contact. Very weird behaviors for someone in customer service and retail. And I speak from experience as someone who's managed three stores at once, and turned down a regional manager position. I personally know that customer service is all an act. I call it performing. And in order to reach sales goals and hourly quotas it's just something you have to be able to do. Compartmentalization is definitely a skill. The majority of this team doesn't have it. The sale for the holiday weekend was interesting so we took a look around. Veronica (very long brown curly hair) helped my daughter and I in the fitting room. She met the standards for customer service. Friendly, smiled, and offered her name. She created an employee-customer rapport and in doing, increased my interested in wanting to spend money here. My daughter and I shared a large room and upon exiting I walked over to the sales associate (black and white flannel) because I didn't notice a rack nearby to place my unwanted items. She was writing on a table, didn't look up at me. Again this employee offered no eye contact, no greeting, no question to ask how was it. I initiated conversation and told her these didn't work out but thank you. No response back, she stayed tight lipped and seemed either bothered or bored. At this point I was very annoyed and said wow nice customer service. She didn't seem to care. I walked away and didn't want to spend money here anymore. However my partner ended up finding something he wanted, which is rare because he doesn't often shop. So I ended up wanting to complete my purchase. My son found pants he was interested in, and so he went into the dressing room. As I waited for my son, a different employee with a brown plaid flannel asked if I was doing okay. I said yes, and she asked if I wanted to hold my 5 items up front. I said sure thank you. I asked her who the manager on duty is because I wanted to approach that person about the service I experienced at the fitting rooms. She tells me it's Stephanie and she's up front. I said thank you, I'll speak to her. My son previously witnessed me in my phase of managing stores so he's familiar with how customer service should function. After he was done using the fitting rooms he commented on how this employee had a huge lack of customer service, which he succinctly described as an "attitude problem." I didn't say anything to him prior so I'm glad I was able to get his unsullied and honest opinion. So now we're standing in line to pay. There's 1 open register and at least 7 employees on the floor. We wait for at least 10 min and a much longer line begins to build behind us. At this point 2 more employees jump on the registers. Employee with cute lashes calls us over. I let the employee know I had items on hold for April. She gets my items and I notice I don't have one of the shirts my daughter had. I told her who put my things away (brown plaid flannel) if that helps to find my missing item. She comes back she along with another employee says there's no brown flannel back there. I said, I'm describing to you who it was that put my items away. So never mind, I go back to the girls section and take the shirt that my daughter previously chose. Butterfly lashes apologizes kindly for the misunderstanding and the missing item. I ask someone else who is Stephanie, and it just so happens that Stephanie is the employee who was annoyed helping us with shoes. It's so entirely inconvenient to shop in a place that doesn't care one ounce about customer service. The whole experience here was really rough. When shopping with my family I don't expect there to be so many hiccups from start to finish. Had my partner not wanted anything from here I would not have continued to spend my time or money here. Nov 27th, 2022
Paulette Meek
Jake welcomed us with such friendliness! And omg! Brooke is amazing ! she went above and beyond for us when we were trying to buy sunglasses. Give that girl a raiseeee Oct 30th, 2022
Lizzy Gonzalez
I walked in on Sunday Nov 6th at 6 pm, as soon as i walked in i was not greeted but more offended that the sales worker turned to her coworker Natalie to say she got scared and proceeded to not greet me. I recently purchased a hydro flask from here as a gift and never got around to gifting it, so within less than 60 days i returned to the location and the workers refused to give me a refund even though this policy is stated no where on the receipt. The worker then proceeded to keep the receipt. The couple times i have walked into this store, it has been an unorganized, unwelcoming and hostile experience despite there being little to no consumers ever. I think this location should focus on consumer experience and making the guest feel welcome. The workers are rude, the store experience isnt great and the quality of merchandise is not worth it. Nov 11th, 2022
Lizzy G.
I walked in on Sunday Nov 6th at 6 pm, as soon as i walked in i was not greeted but more offended that the sales worker turned to her coworker Natalie to say she got scared and proceeded to not greet me. I recently purchased a hydro flask from here as a gift and never got around to gifting it, so within less than 60 days i returned to the location and the workers refused to give me a refund even though this policy is stated no where on the receipt. The worker then proceeded to keep the receipt. The couple times i have walked into this store, it has been an unorganized, unwelcoming and hostile experience despite there being little to no consumers ever. I think this location should focus on consumer experience and making the guest feel welcome. The workers are rude, the store experience isn't great and the quality of merchandise is not worth it. Even one star is too much. Nov 9th, 2022
Welcome to Tillys at Arroyo Commons located in Las Vegas, NV. Shop the latest selection of men’s, women’s, and kids’ casual clothing, backpacks, shoes, hats, skateboards, and more. Choose from brands like Nike SB, Vans, Santa Cruz, Obey, The North Face, Dickies, adidas, Champion, Dr. Martens, and more. Tillys is your go-to for every season, with warm flannels and hoodies for winter, and boardshorts and bikinis for summer. Tillys is not just a clothing store, it's a culture.
My wife and I went in looking for a particular shirt for a Christmas present. We walked right by it apparently, and we were having trouble finding it. An employee asked us if we were finding everything ok. We described what we were looking for and she showed us right where it was. Great customer service.
April D. on Yelp
Let me preface by saying I am very easy to please. However this store missed the mark by terribly low standards. Upon entering we were greeted by 3 employees. They all said an audible hello. And after that the customer service tanked. One employee (with cute white butterflies on her lashes) asked if we needed help and I told her we're looking for my teenage son's pants. She seemed flustered in how to answer, but gestures toward the back left of the store. Not sure if she was tongue tied over something else but that was fine. My partner and son were attracted to the wall of shoes by the front of the store. So we switched from pants to shoes. From there my partner asked to see shoe size and there was an older blonde woman who had to be called in order to help. She seemed annoyed to have to go up the ladder and get things for us. No smile on her face, no friendliness in her voice. Just a short and cold, there's no size 9. No eye contact. Very weird behaviors for someone in customer service and retail. And I speak from experience as someone who's managed three stores at once, and turned down a regional manager position. I personally know that customer service is all an act. I call it performing. And in order to reach sales goals and hourly quotas it's just something you have to be able to do. Compartmentalization is definitely a skill. The majority of this team doesn't have it. The sale for the holiday weekend was interesting so we took a look around. Veronica (very long brown curly hair) helped my daughter and I in the fitting room. She met the standards for customer service. Friendly, smiled, and offered her name. She created an employee-customer rapport and in doing, increased my interested in wanting to spend money here. My daughter and I shared a large room and upon exiting I walked over to the sales associate (black and white flannel) because I didn't notice a rack nearby to place my unwanted items. She was writing on a table, didn't look up at me. Again this employee offered no eye contact, no greeting, no question to ask how was it. I initiated conversation and told her these didn't work out but thank you. No response back, she stayed tight lipped and seemed either bothered or bored. At this point I was very annoyed and said wow nice customer service. She didn't seem to care. I walked away and didn't want to spend money here anymore. However my partner ended up finding something he wanted, which is rare because he doesn't often shop. So I ended up wanting to complete my purchase. My son found pants he was interested in, and so he went into the dressing room. As I waited for my son, a different employee with a brown plaid flannel asked if I was doing okay. I said yes, and she asked if I wanted to hold my 5 items up front. I said sure thank you. I asked her who the manager on duty is because I wanted to approach that person about the service I experienced at the fitting rooms. She tells me it's Stephanie and she's up front. I said thank you, I'll speak to her. My son previously witnessed me in my phase of managing stores so he's familiar with how customer service should function. After he was done using the fitting rooms he commented on how this employee had a huge lack of customer service, which he succinctly described as an "attitude problem." I didn't say anything to him prior so I'm glad I was able to get his unsullied and honest opinion. So now we're standing in line to pay. There's 1 open register and at least 7 employees on the floor. We wait for at least 10 min and a much longer line begins to build behind us. At this point 2 more employees jump on the registers. Employee with cute lashes calls us over. I let the employee know I had items on hold for April. She gets my items and I notice I don't have one of the shirts my daughter had. I told her who put my things away (brown plaid flannel) if that helps to find my missing item. She comes back she along with another employee says there's no brown flannel back there. I said, I'm describing to you who it was that put my items away. So never mind, I go back to the girls section and take the shirt that my daughter previously chose. Butterfly lashes apologizes kindly for the misunderstanding and the missing item. I ask someone else who is Stephanie, and it just so happens that Stephanie is the employee who was annoyed helping us with shoes. It's so entirely inconvenient to shop in a place that doesn't care one ounce about customer service. The whole experience here was really rough. When shopping with my family I don't expect there to be so many hiccups from start to finish. Had my partner not wanted anything from here I would not have continued to spend my time or money here.
Paulette Meek on Google
Jake welcomed us with such friendliness! And omg! Brooke is amazing ! she went above and beyond for us when we were trying to buy sunglasses. Give that girl a raiseeee
Lizzy Gonzalez on Google
I walked in on Sunday Nov 6th at 6 pm, as soon as i walked in i was not greeted but more offended that the sales worker turned to her coworker Natalie to say she got scared and proceeded to not greet me. I recently purchased a hydro flask from here as a gift and never got around to gifting it, so within less than 60 days i returned to the location and the workers refused to give me a refund even though this policy is stated no where on the receipt. The worker then proceeded to keep the receipt. The couple times i have walked into this store, it has been an unorganized, unwelcoming and hostile experience despite there being little to no consumers ever. I think this location should focus on consumer experience and making the guest feel welcome. The workers are rude, the store experience isnt great and the quality of merchandise is not worth it.
Lizzy G. on Yelp
I walked in on Sunday Nov 6th at 6 pm, as soon as i walked in i was not greeted but more offended that the sales worker turned to her coworker Natalie to say she got scared and proceeded to not greet me. I recently purchased a hydro flask from here as a gift and never got around to gifting it, so within less than 60 days i returned to the location and the workers refused to give me a refund even though this policy is stated no where on the receipt. The worker then proceeded to keep the receipt. The couple times i have walked into this store, it has been an unorganized, unwelcoming and hostile experience despite there being little to no consumers ever. I think this location should focus on consumer experience and making the guest feel welcome. The workers are rude, the store experience isn't great and the quality of merchandise is not worth it. Even one star is too much.