Bank of America (with Drive-thru ATM)

Worst ever 30 min to make a deposit with 2 people in line
Dec 16th, 2023

Never more than one teller working. When several clients asked if they could open up more tellers they ignored us or said they were on their way. A clear lie. Some smug sense of superiority coming from the staff. 5 people other than the teller and nobody else can open up. Why does BofA think they are better than everyone? Elitism at its finest.
Jan 1st, 2023

Be Aware! Went to this branch with my dad that is 74 years old and is retiring to Mexico. I helped him withdraw some large amount of money and a day later his account was frozen. He called costumer service and they told him to go in person to any branch, so we went to a branch on Craig and Rancho. They stated that they couldnt do anything cause there was a fraud investigation. We didnt understand what was going on. He traveled to Mexico and 2 months later he couldnt use his bank account still, finally a girl on the phone told him the branch manager was the one that freeze the account cause I (his son) was with him and they suspected some kind of exploitation. To this date 6/20/22 my dad still dealing with them , he had to cut his vacation and comeback to the US to try to access his money, also to this date im paying all his bills with my money cause all the automatic payments he had have being rejected. Looking fwd to see the outcome and more than ready to take legal action against BOA. The branch manager at this location created the worst nightmare for my dad, also BOA costumers service and fraud department are the worst. Hope nobody else has to go through this at this branch and this manager gets fired.
Dec 23rd, 2022

Miss Velazco and willson was great . But surprise...If you wants to use a simple service like wire transfer they ask for an appointment, ??? OMG !!. This bank is slow, bad actitude, do not make you feel welcome.It worst than dmv or a bank in third world
Oct 13th, 2022

Jul 28th, 2022