First Citizens Bank

Amazing customer service. They were quick to respond and were on top of everything.
May 20th, 2023

Welcoming, friendly tellers
Dec 28th, 2022

This bank refuses to cash a check issued by their bank because they recently merged with another bank. Told me the check wasn't from them. Then told me the amount is too high. When asking what the check cashing limit was she informed me that they don't have to disclose that information to me. Then tried to get me to open an account. Why in the world would i bank with someone who can't even help me out. Waste of time and energy. Don't do your banking here..
Jul 14th, 2019

Fabulous
Oct 17th, 2017

Most people around my age who spent much time around a TV during the '70's may still remember the catchy a-cappella jingle for Mutual of Omaha that we would hear during the Wild Kingdom TV show. I am sometimes overly sentimental about many things, so when it came time to select a bank to house a settlement I received, it was an easy choice for me. That might not be the most practical method to select a bank, but it has worked out for me. The people in this bank are very friendly and always accommodating. Part of it for me is that I abhor the banks we see on every street corner: B of A, Wells Fargo, Chase, etc. They might be convenient, but stories of unethical behavior, including holding deposits to cause overdrafts and other sneaky practices (some of which I experienced myself), make me steer clear of them. No such issues ever arose with MOO. However, this bank has been bought out by CIT Bank. Who or what that is, I have no idea. If it was BoA or Wells, I'd already be running down the road clutching what little money I have left. The personnel in the bank will remain, which is a good thing (as they have been through several changes), but that old familiar name will be gone. I'm personally not very happy about that, but I'm optimistic that the services, people, and atmosphere of the place won't change very much.
May 8th, 2020