WestStar Credit Union

Hours

Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
10:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
Closed
Sunday:
Closed

Chamber Rating

4.0 - (55 reviews)
39
3
1
0
12

About
WestStar Credit Union

WestStar Credit Union is located at 2775 S Rainbow Blvd in Las Vegas, Nevada 89146. WestStar Credit Union can be contacted via phone at 702-791-4777 for pricing, hours and directions.

Contact Info

  •   702-791-4777

Questions & Answers

Q What is the phone number for WestStar Credit Union?

A The phone number for WestStar Credit Union is: 702-791-4777.


Q Where is WestStar Credit Union located?

A WestStar Credit Union is located at 2775 S Rainbow Blvd, Las Vegas, NV 89146


Q What is the internet address for WestStar Credit Union?

A The website (URL) for WestStar Credit Union is: http://www.weststar.org/


Q What days are WestStar Credit Union open?

A WestStar Credit Union is open:
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 10:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: Closed
Sunday: Closed


Q How is WestStar Credit Union rated?

A WestStar Credit Union has a 4.0 Star Rating from 55 reviewers.

Hours

Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
10:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
Closed
Sunday:
Closed

Ratings and Reviews
WestStar Credit Union

Overall Rating

Overall Rating
( 55 Reviews )
39
3
1
0
12
Write a Review

John Jacob Burns on Google

image

Business Response on Google Jan 21st, 2024
Thank you for the 5-star review!

Benoza Phil on Google

image Bad service

Business Response on Google Jan 7th, 2024
Hi Phil,We'd love to know more about your experience so we can address any issues you may have encountered. Would you mind sending us a message to provide a bit more detail?

Nila Bunac on Google

image

Business Response on Google Oct 27th, 2023
Thank you Nila for the review!

David Velasquez on Google

image This bank is very bad! Does not take care of their customer's dispute! Have almost $3k unauthorized transactions and up to now have no word or letter from them. Called them the status but kept saying its still in the process for about 2 weeks now. Promised provisional credit was not given either... You guys are in trouble! We'll see if you will last this year! You will be close and shut down pretty soon because of these massive inflation going on! Just pray that you will be part of that bail out that the tresury was talking about from the meeting!! Terrible

Business Response on Google May 7th, 2022
Hi David,We have no record of you even being a member with us. Regardless, our dispute process can take a few weeks in order for us to properly investigate the claim. We are examining our processes to see if we can shorten this timeline. As far as stability as a credit union goes, we are the best we have ever been and there is no worry that we will be closed at all - even considering inflation. Our capital is significantly higher than required by the National Credit Union Administration (NCUA) for a well-capitalized institution. We remain a 5-star rated financial institution by Bauer. Our member's funds are also federally insured by the NCUA up to $250,000.

US_3Bears on Google

image This is an update as I was recently contacted by Nina from Weststar who was very professional in demeanor and apologized for how I was mistreated by the Collections Department Molly. What's truly appreciative is how she even knew who I was and she was the original Rep who assisted me with my account prior to all of this happening. At the time I honestly could not recall who assisted me, but after speaking with her I began recalling how we both sat down and went over everything.
I am glad she acknowledged what took place and hopefully in the future they will get Reps who actually show respect and dignity towards others and don't repeat themselves numerous times as if you are a 5 year old.
-------------------------------------------------------------------------------------------------------
On Wednesday, October, 26th, 2022 at 9am I returned a call to Weststar due to the Department Collections claiming my payment to my wife's vehicle was late as of October, 14th. I spoke to a girl from the Department, Ms. Molly. She at first seemed polite then became ignorant, rude, and legit refused to listen to what I was telling her on the phone about the account in question.
When I called her out on her unprofessionalism and wanted to speak to her Manager Mr. Stan she changed her tune alittle bit. I even left a message for Mr. Stan and guess what no call back. I spoke to Ms. Teresa about the situation and she was even confused as me and my wife came in to fix this issue months prior and changed the due date to the 27th of every month, so no issues would arise.
Well needless to say Ms. Teresa was suppose to call me back that did not happen. Left a message for Mr. Stan never returned my call either, so I called Mr. S back and he answers and I explain everything to him and he sounded like he could careless about how his employee was very condescending, rude, unprofessional in demeanor, and legit told me make sure I had the payment amount in the bank as if I was some 17 year old kid!
Ms. Molly repeated herself over 7 times and after telling both Mr. Stan and Ms. Teresa about the issues all they could do was say "sorry". They do not give a courtesy call back or even show a common respect to return a call to say we fixed the said issue. I had to call back and demand answers as this is my account and I do not want to have any problems.
Needless to say Mr. Stan claimed the rep should've checked the notes and never even contacted me and this could've been avoided. Yet no call back to tell me this was taken care of.
This Branch on Sahara and Rainbow for Corporate can be much more professional towards customers if they had the common decency to return calls and actually give a damn about someone's account and how their employees treat a customer over the phone!
To not get a update on my account and if everything was fine and the dates were fine leaves me confused today. Yeah spoke to Stan who claimed everything was fine, but no indication on hey we have you and your wife's signatures for the 27th and no future problems, nope no courtesy what so ever.


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Overall Rating

Overall Rating
( 55 Reviews )
39
3
1
0
12

Write a Review

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