Haven at Lone Mountain

I am a current resident of Menete and there is not a month in which I do not go to the office to complain about extra charges. The information is often not accurate and it is in very bad taste because when I signed up at first they said it was 1 month free but later I They charged for everything in the end it does have very nice facilities And it is very clean but the office And the people in the office do not give good information Currently I am waiting for my contract to end to move because I am totally in trouble with the administration
Mar 22nd, 2024

Please dont waste your time as as approvals are done by AI for $360. Im still waiting for someone to return my call regarding refunding the $300 to my new address which is not Sutton Place It has been almost 2 months and getting a hold of someone is impossible, and IF you do they never have the answer and states they will relay the message to management. Ummm still waiting. Currently waiting on the regional manager to return my call.
Nov 18th, 2023

Before you move here, please read the reviews. The service is terrible. I have been waiting 3 months to get my holding deposit back. The management team does not respond often and when they do they are very rude. I rarely write bad reviews but this place is back business.
Oct 26th, 2023

Where do I start. Living here two years its Roach infested discusting. When they painted the buildings they got over spray on my car over 3 months ago and they still haven't compensated me for the damage to my vehicle and keep giving me empty promises.. when my air conditioner went out in the middle of August heat. I told them my mother is elderly 80 years old and it was to hot in the apt that we needed it fixed asap. The response I received was to take my elderly mom to the pool.. which I found very disrespectful and felt they were just pushing me away.
Oct 7th, 2023

only thing good i have to say is the leasing office took care of me when i went in person in a timely matter. other than that its been a terrible experience thus far. i moved in 11/15 they did forewarn me of the changes but not everything. first off i was told id get the bottom apartment i ended up with a top floor. no washer and dryer like i was told i got a partial renovated one with none with high baseboards that dont cover the ground for no insulation. water got shut off 11/22 so already no water and there is a boiler room that doesnt work in the winter!? how uncomfortable is that for us. not hot water!!!??? the leasing office said it never works in the winter and that people usually have to wait. calling the office is a drag you wont get ahold of nobody you have to go in the office or email them they have a rentcafe to pay rent that doesnt even work right now because they are in fact getting a new program and new management. how ironic so now were paying with money order that makes it more inconvenient. if i had more time i would have selected another spot to move in. angelica helped me out as much as she could but they cant do much over here unless they get help.
Dec 1st, 2023