Extended Stay America - St. Louis - Westport - Central

Chamber Rating

4.0 - (526 reviews)
280
97
58
38
53
Read Our 526 Reviews

Chamber Rating

4.0 - (526 reviews)
280
97
58
38
53
  • Christine Williams

    Hotel stay was overall great. smells great in the hallways which is surprisingly not something you see at every hotel. room were tidy and very welcoming. I've stayed at another extended stay and both locations were awesome.. Front desk was great! Only thing I hated was the limited parking in front at night, parking lot was kind of tiny. but other than that it was great
    Mar 28th, 2024

  • Melissa Weyland

    Decent location outside St.Louis but still close enough that it's not a far drive to downtown. Overall cleanliness wasn't great but my main issue was the handicap accessible room, bathroom in particular. There is no separation between the shower and the toilet/sink, except for a curtain. The problem is the drainage wasn't done properly so when you shower it creates pools of water throughout the entire bathroom. When we took two back to back showers, water started leaking out of the walls towards the bed. Thankfully, I don't actually require any accommodations but if you're elderly or have physical ailments like the need for a wheelchair, the amount of water that accumulates is a serious safety hazard. But beyond the safety concern, having a 1/2" of water in the bathroom is annoying and gross.
    Apr 9th, 2024

  • SG

    The floors are never mopped. Who knows when the last time was! They were sticky and there was visible dirt. I couldnt even walk barefoot!
    Mar 27th, 2024

  • Brianna Massie

    Had a 7 day stay. When I went to extend the stay another 2 nights, they sent my confirmation receipt wrongfully to another person that I dont know. That person proceeded to call the hotel threatening legal action for fraud because they thought they were charged. Instead of handling the situation internally, they gave the angry person (again, Extended Stay wrongfully put on the receipt email) MY phone number so they could scream at me directly. Very unprofessional to give an angry person one of your guests phone numbers. It was not my error. What a headache.
    Mar 27th, 2024

  • Shameka Taylor

    Great service and nice clean hotel..The Manager works his butt off to deliver great clean service and for that I will always come back..
    Mar 21st, 2024

Read Our 526 Reviews

About
Extended Stay America - St. Louis - Westport - Central

Extended Stay America - St. Louis - Westport - Central is located at 12161 Lackland Rd in Saint Louis, Missouri 63146. Extended Stay America - St. Louis - Westport - Central can be contacted via phone at 314-878-8777 for pricing, hours and directions.

Contact Info

  •   314-878-8777

Questions & Answers

Q What is the phone number for Extended Stay America - St. Louis - Westport - Central?

A The phone number for Extended Stay America - St. Louis - Westport - Central is: 314-878-8777.


Q Where is Extended Stay America - St. Louis - Westport - Central located?

A Extended Stay America - St. Louis - Westport - Central is located at 12161 Lackland Rd, Saint Louis, MO 63146


Q What is the internet address for Extended Stay America - St. Louis - Westport - Central?

A The website (URL) for Extended Stay America - St. Louis - Westport - Central is: https://www.extendedstayamerica.com/hotels/mo/st-louis/westport-central?channel=gmb-listing&utm_source=google&utm_medium=organic&utm_campaign=gmb_listing


Q How is Extended Stay America - St. Louis - Westport - Central rated?

A Extended Stay America - St. Louis - Westport - Central has a 4.0 Star Rating from 526 reviewers.

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Ratings and Reviews
Extended Stay America - St. Louis - Westport - Central

Overall Rating

Overall Rating
( 526 Reviews )
280
97
58
38
53
Write a Review

Christine Williams on Google

image Hotel stay was overall great. smells great in the hallways which is surprisingly not something you see at every hotel. room were tidy and very welcoming. I've stayed at another extended stay and both locations were awesome.. Front desk was great! Only thing I hated was the limited parking in front at night, parking lot was kind of tiny. but other than that it was great


Melissa Weyland on Google

image Decent location outside St.Louis but still close enough that it's not a far drive to downtown. Overall cleanliness wasn't great but my main issue was the handicap accessible room, bathroom in particular. There is no separation between the shower and the toilet/sink, except for a curtain. The problem is the drainage wasn't done properly so when you shower it creates pools of water throughout the entire bathroom. When we took two back to back showers, water started leaking out of the walls towards the bed. Thankfully, I don't actually require any accommodations but if you're elderly or have physical ailments like the need for a wheelchair, the amount of water that accumulates is a serious safety hazard. But beyond the safety concern, having a 1/2" of water in the bathroom is annoying and gross.


SG on Google

image The floors are never mopped. Who knows when the last time was! They were sticky and there was visible dirt. I couldnt even walk barefoot!

Business Response on Google Mar 28th, 2024
Dear SG, Thank you for bringing this matter to our attention. We apologize for the inconvenience you experienced with the cleanliness of the floors. Rest assured, we have addressed this issue with our housekeeping team to ensure that our standards are met and maintained. Your feedback is invaluable, and we will strive to improve. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay.Sincerely,Hotel Management

Brianna Massie on Google

image Had a 7 day stay. When I went to extend the stay another 2 nights, they sent my confirmation receipt wrongfully to another person that I dont know. That person proceeded to call the hotel threatening legal action for fraud because they thought they were charged. Instead of handling the situation internally, they gave the angry person (again, Extended Stay wrongfully put on the receipt email) MY phone number so they could scream at me directly. Very unprofessional to give an angry person one of your guests phone numbers. It was not my error. What a headache.

Business Response on Google Mar 27th, 2024
Dear Brianna, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management

Shameka Taylor on Google

image Great service and nice clean hotel..The Manager works his butt off to deliver great clean service and for that I will always come back..

Business Response on Google Mar 30th, 2024
Dear Shameka Taylor, Thank you for your kind words and for recognizing our efforts to provide excellent service and maintain a clean environment. We're delighted to hear that you had a great experience during your stay. Our team, including the manager, is dedicated to ensuring our guests have a comfortable and enjoyable stay. We truly appreciate your loyalty and look forward to welcoming you back at Extended Stay America on your next visit.Sincerely,Hotel Management

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Overall Rating

Overall Rating
( 526 Reviews )
280
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53

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