Oak Hill Ace Hardware

Show I am writing this post in somewhat of sadness. If you will I am an absolute frequent flyer at Ace Hardware both at Oak Hill and Dunstan. I know they owned by the same exact owners and every time Ive gone to Ace Hardware Ive had nothing but an exceptional, exceptional experience the staff is absolutely incredible, their knowledge and expertise is always helpful and I absolutely love going to a local hardware store where people tend to know you better and you are providing money to a local business unlike the big box stores like Lowes or Home Depot. However, today I went into the Oak Hill Ace Hardware and purchased a bunch of yetis and a bunch of other stuff that I needed which totaled about $300 during my time in there I realize I had to go to the bathroom quite bad I ran into a woman who had an Ace Hardware tag and said, is there any way possible I could use your bathroom we do not have a bathroom youll have to go over to Walgreens now come on people I know you have a bathroom. You also know that I am a 100% frequent flyer there Ive got $300 worth of merchandise in my cart yet this woman had the absolute audacity to say they have no bathrooms at all in the building which is just an outright lie because I was literally looking through an opening and saw the bathroom right there but maybe she couldve said well. We dont have a public bathroom but the real thing is going to the big box stores. They do have restroom there and you can use them but I like to buy local and do local, Im really really sad that I had to post this but her attitude and the way she confronted me was absolutely unacceptable. I love Ace Hardware I want to continue doing business with Ace Hardware . I think their staff is amazing but this particular woman which I believe she is a manager at that Oak Hill location Had a rotten attitude and by the way couldnt even look at me in the eyes, she was putting stuff on a shelf and shouted this out to me.
Jan 6th, 2024

A very well organized store with all of your home repair items. Lots of parking right outside the door.
Dec 24th, 2023

Sep 11th, 2023

I love this Ace store for many reasons - it has everything, great location, and exceptionally helpful staff. This morning I needed to find a tiny screw to repair a clasp on a leather bag - Jack not only found exactly what I needed, he also reassembled the clasp. Outstanding customer service / thank you!
Aug 6th, 2023

Very friendly, very helpful. I like it when customers are acknowledged when they walk in the door.
Apr 17th, 2023