Treeo

Very professional
Nov 27th, 2023

Treeo is professional, knowledgeable and timely. Nice staff. Have done multiple jobs for me. I'm satisfied. Would recommend.
Nov 11th, 2023

Two times a no show. Gave a second chance after first time, but happened again. Really unfortunate. Might have given one last shot, but didn't get any kind of vibe that they felt bad about it.
Sep 26th, 2023

Profoundly disappointing experience with Treeo. We have a large limb with branches impacting the top of my porch. Requested an estimate from Treeo, who provided a large estimate for multiple portions of a tree. Estimate was vague, so I requested an arborist to come out and actually speak to me so I could get a better idea of what the estimate entailed. Arborist provided multiple estimates, and I went forward with the one that entailed specifically deadwood above the tree and the house. Estimate was written in an unclear and confusing manner, and I had understood this to mean both based on wording and conversation with the arborist that this included the problem branches. Which I admit is my mistake - I should have taken that as a sign and gone with a comparably priced competitor who had written a clearer, more honestly formatted estimate. I see from other reviews that i am not the only one misled by the difference between what their arborist and I discussed and what they decided their job was when they wrote the estimate. Treeo then spent two months putting off my trim job. When they finally arrived, they did minimal work ) and proceeded to yell at me on the phone when I was concerned with the quality of their craftsmanship and their estimate. Arborist accused *me* of wasting *his* time for having asked him to write an estimate with me present at the house earlier on, so he could answer questions. Truly the most bafflingly unprofessional customer service experience I've ever had in my life. Had I known I was such a bother to them during our initial conversation I'd have simply gone elsewhere, but I guess at that point they were still trying to put on a good face to take my money for 20 minutes of work that left my trees actually looking worse than before. The irony is, if he'd simply advised X amount to complete the job as I'd understood it, I'd have probably given him the benefit of the doubt said 'yes.' He cost his own company further business. At no point did I threaten not to pay for the work - they simply don't stand up for their crew's workmanship and yelled instead, which indicates the company has likely had issues before and have found being rude to be the easiest way for them to deal with customers frustrated with their poor service. This is not a company with competent, clear, or helpful customer service. After months of delays in communication, to have someone so high up in the company act in such a deeply unserious and unprofessional manner was truly upsetting. There are many other tree companies in the area and I implore anyone looking for their work done to go to save themselves the trouble and find someone else.
Aug 11th, 2023

Always thorough. Staff pleasant and professional.
Jun 29th, 2023