Hope Haven Psychological Resource

Oct 30th, 2023

Avoid this place. My husband has been waiting for his results for months. He made the first payment out of pocket way back in March and it is now August. They also are not great about replying to emails.
Jul 14th, 2023

Dr. Benetta Johnson runs an awesome psychological services practice. The office is a very calming and serene setting to help people deal with difficult circumstances in their lives. Dr. Johnson is very professional and genuinely cares about all the clients she serves through Hope Haven.
Jun 8th, 2023

Dr Benetta Johnson does not pay her contract employees. I have called. I have emailed. I have sent text messages. All with no response nor full compensation for the work I performed. Its been over 30 days since I was last paid, then today I finally get paid and its not even half of what I am owed. Not even half. In todays economy, how does Benetta expect anyone to stay afloat when she is refusing to pay them for the work they do. Im so disgusted with this entire company
May 3rd, 2023

I will try to make this as brief as possible but it will be difficult. First of all, just avoid this place at all costs unless you have ABSOLUTELY nowhere else to go to receive services. If youre looking for an autism evaluation only though, absolutely avoid and save yourself the trouble and extra trauma. Im an adult female who was looking for an autism evaluation. I needed a place that accepted Medicaid because Im disabled and hardly work, and they did. I should have known then it was too good to be true. So here we go! Tiffanie, the billing lady, agreed that I could pay $100 down payment to schedule my assessment. Thank god I took screenshots. Later on, I was gaslighted and told she never said that. I brought my email evidence to the owners attention, after much back and forth with Tiffanie. Since I had my paper trail, they were able to honor my $100 but it should NOT have taken that. Very sketchy. Moving on, when I was finally given the evaluation, Dr Ndzana cancels that appointment when Im in the car and only 10 minutes away. It sounded like he just rolled out of bed. Red flag. He asked to do it the next day, but anyone on the autism spectrum knows change of plans last minute is very distressful. I agreed, but it took much more energy I didnt have. When I finally arrive at the facility, they dont even check my ID before the eval. Dr. Ndzana also showed up in wrinkled, dirty clothes. He had lint in his hair. He was unkempt BOTH times we met and actually wore the same dirty outfit. I believe they are claiming to be able to assess adults for autism, but this couldnt be further from the truth. He was giving me a test that isnt even taken into account for autism anymore. I quote: In 2013 the American psychiatric association eliminated AS as an independent diagnosis and amended the criteria for autism spectrum disorder to absorb the aspie profile, removing IQ and early speech from the equation entirely. Instead, the new standards as laid out in the fifth edition of the diagnostic and statistical manual of mental disorders, highlight specific patterns of sensory processing and social interactions, common areas of uniquely, autistic experiences. He administered IQ testing and not just that! He didnt even know what he was doing. He had to keep referencing instructions. RED FLAG. He also didnt take into account sensory processing and trichotillomania, which are huge factors. I can guarantee I know more about Autism in females/AFABs/BIPOC than he does, but I cant formally diagnose myself. Testing was finally over and I paid my balance to get the results. Then Im told I cant have them until my insurance claim goes through, but I paid my agreed portion and services were complete. Also insurance pre approved so what was the deal? They were holding my results hostage and not even offering me an option to pay out of pocket. The whole entire experience was one bad vibe, but once I got that far, I saw it through so I could expose them. I could go on, but do you need any more evidence? Read other reviews and believe them. I was given results September 11th and waited this long to leave the review because I spiraled and it made me very suicidal. I was waiting until I wouldnt be writing from pure emotion, and until it wouldnt make me end up in the hospital from a mental breakdown. Im still hurting very much from this experience. As far as Im concerned, they are all terrible people that only care about themselves and money. This experience nearly broke me again, but I am hopeful I will get the justices I deserve. I have already reported them for Medicaid fraud. Look into it- youll find examples that sound very similar to my story. I also reported them to the better business bureau and am following up with the attorney general. If you want anymore information from me, or you had a similar experience and need help, please look me up on Facebook. ****Also please beware**** They might be selling your data. I started to get a bunch of spam calls when I started services. There is something shady going on at this place.
Feb 8th, 2024