Sallie Mae Loan Svc & Data Center

I've never had to jump through this many hoops to pay someone. Horrible and lazy customer service and the worst automated operator I've ever had to deal with. I will never use them again. If you aren't unfortunate enough to be dealing with them already you should go somewhere else if you can.
Aug 26th, 2021

All of these reviews are correct about how horrible the company is! I am currently unemployed and homeless, and there is no way to forgive the $50 fee to apply for forbearance. I have no money or assets to obtain the fee- because I repeat, I'm unemployed and homeless. What kind of savages run this place???
Sep 6th, 2020

Feb 7th, 2019

Sallie Mae: "I could lower your monthly payment to $50, but if you can't pay $69 then you can't pay $50 so there's no point to lowering your payment." ... Student: "What are my other options?" Sallie Mae: "There is a 15 day window to apply for forebearance and this is day 16 so there's nothing we can do for you." Student: "But I'm unemployed and can't afford the payments." Sallie Mae: "There's nothing we can do. Call us when your situation improves." Literally among the scum of the earth. No one uses them by choice: avoid if at all possible.
Nov 26th, 2018

I'd give 0 if I could. This company gives me nothing but problems when getting all of my information together. It take FOREVER to get to someone and they interest rates are two to three times higher then government loans! Go through a bank or somewhere else people. They can and probably will give you a better deal.
Sep 27th, 2018