Chamber of Commerce

      First Merchants Bank

      ( 12 Reviews )

      First Merchants Bank
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      Hours

      Monday:
      9:00 AM - 5:00 PM
      Tuesday:
      9:00 AM - 5:00 PM
      Wednesday:
      9:00 AM - 5:00 PM
      Thursday:
      9:00 AM - 5:00 PM
      Friday:
      9:00 AM - 5:00 PM
      Saturday:
      9:00 AM - 12:00 PM
      Sunday:
      Closed
      CALL DIRECTIONS REVIEWS

      Chamber Rating

      3.3 - (12 reviews)
      7
      0
      0
      0
      5
      Read Our 12 Reviews

      Chamber Rating

      3.3 - (12 reviews)
      7
      0
      0
      0
      5
      › ‹
      • Savana Christine

        Wish I could give ZERO stars. Their ATM ate 700 dollars of my only money a week ago, my account is negative now. And they haven't offered a credit to help me until they fix their own mistake. I called this morning and they said they were working on it and it should be done by this afternoon, now they're saying that it's still unresolved for whatever reason and they'll now call me tomorrow. Worst customer service I've ever gotten. No empathy for their customers with BILLS TO PAY! They have offered no resolutions to help me in the meantime other than to have me sitting and waiting on all the money I just had. Don't bother with this branch.
        Mar 26th, 2024

      • C. L. Taylor

        Good people with good service had nothing but good experiences.
        Mar 19th, 2024

      • Leeann Gillespie

        Filed a fraud dispute at this branch. Waited a couple of weeks. Nothing was refunded to my account. Could not reach this branch via phone. Called 1800 number & there was no record of the dispute even being filed. Go elsewhere. This branch really dropped the ball.
        Feb 26th, 2024

      • K Bess

        I called and aaked if they can open a bank account with an EIN, the 1 person did not know if the did or what i was talking about and put me on hold for a few mins. A smart asz with twang in his voice picked up the line. I had to explain all over again to these dumb nighas. He was about to say something smart along with, No we dont, I guess cause they are near the Meadows apt. They think nobody would have a probate.. A simple account is cause for suspicions. Poof, these will be gone in no time. Keep you dumb, dont keep the type employed.
        Nov 16th, 2023

      • gisela membreno


        Aug 9th, 2023

      Read Our 12 Reviews

      About
      First Merchants Bank

      First Merchants Bank is located at 2910 E 38th St in Indianapolis, Indiana 46218. First Merchants Bank can be contacted via phone at 317-554-8261 for pricing, hours and directions.

      Contact Info

      •   317-554-8261

      Questions & Answers

      Q What is the phone number for First Merchants Bank?

      A The phone number for First Merchants Bank is: 317-554-8261.

      Q Where is First Merchants Bank located?

      A First Merchants Bank is located at 2910 E 38th St, Indianapolis, IN 46218

      Q What is the internet address for First Merchants Bank?

      A The website (URL) for First Merchants Bank is: https://www.firstmerchants.com/locations/Bank-Avondale-Meadows-Indianapolis-IN

      Q What days are First Merchants Bank open?

      A First Merchants Bank is open:
      Monday: 9:00 AM - 5:00 PM
      Tuesday: 9:00 AM - 5:00 PM
      Wednesday: 9:00 AM - 5:00 PM
      Thursday: 9:00 AM - 5:00 PM
      Friday: 9:00 AM - 5:00 PM
      Saturday: 9:00 AM - 12:00 PM
      Sunday: Closed

      Q How is First Merchants Bank rated?

      A First Merchants Bank has a 3.3 Star Rating from 12 reviewers.

      Hours

      Monday:
      9:00 AM - 5:00 PM
      Tuesday:
      9:00 AM - 5:00 PM
      Wednesday:
      9:00 AM - 5:00 PM
      Thursday:
      9:00 AM - 5:00 PM
      Friday:
      9:00 AM - 5:00 PM
      Saturday:
      9:00 AM - 12:00 PM
      Sunday:
      Closed

      Related Categories

      Ratings and Reviews
      First Merchants Bank

      Overall Rating

      Overall Rating
      ( 12 Reviews )
      7
      0
      0
      0
      5
      Write a Review

      Savana Christine on Google

      image Wish I could give ZERO stars. Their ATM ate 700 dollars of my only money a week ago, my account is negative now. And they haven't offered a credit to help me until they fix their own mistake. I called this morning and they said they were working on it and it should be done by this afternoon, now they're saying that it's still unresolved for whatever reason and they'll now call me tomorrow. Worst customer service I've ever gotten. No empathy for their customers with BILLS TO PAY! They have offered no resolutions to help me in the meantime other than to have me sitting and waiting on all the money I just had. Don't bother with this branch.

      Business Response on Google Mar 29th, 2024
      Thank you for letting us know, Savana. We're sorry to hear you had an experience that clearly did not meet your expectations. This is something we take very seriously. We want to help you by escalating this to a VP Market Leader to ensure you get priority service. Please provide us with good contact information (phone number and/or email) and the best time to reach you. You can provide your contact information by either calling 1.800.205.3464, emailing [email protected], or filling out the contact form on our website at https://www.firstmerchants.com/contact. Please know that we are committed to quickly addressing this and our Market Leader will attentively work with you to resolve any remaining issues.

      C. L. Taylor on Google

      image Good people with good service had nothing but good experiences.

      Business Response on Google Mar 30th, 2024
      Thank you, C. L. for those kind words! We appreciate a customer taking time from their day to let us know that we are hitting the mark with our customer service. We will be sure to send your compliments to the Avondale Meadows Banking Center!

      Leeann Gillespie on Google

      image Filed a fraud dispute at this branch. Waited a couple of weeks. Nothing was refunded to my account. Could not reach this branch via phone. Called 1800 number & there was no record of the dispute even being filed. Go elsewhere. This branch really dropped the ball.

      Business Response on Google Mar 1st, 2024
      LeeAnn,Thank you for letting us know. We're sorry to hear you had an experience that did not meet your expectations. We take customer service very seriously. Helping you to fix this issue is a priority to solve for you now. To further escalate this for priority service, please provide us with good contact information (phone number and/or email) to reach you, we will have someone from our Customer Care team contact you ASAP. You can provide this by calling 1.800.205.3464, emailing [email protected], or filling out the contact form on our website at https://www.firstmerchants.com/contact. While this experience did not meet your expectations, please know we are committed to quickly making this right and attentively helping you prosper. Thank you for continuing to bank with us.

      K Bess on Google

      image I called and aaked if they can open a bank account with an EIN, the 1 person did not know if the did or what i was talking about and put me on hold for a few mins. A smart asz with twang in his voice picked up the line. I had to explain all over again to these dumb nighas. He was about to say something smart along with, No we dont, I guess cause they are near the Meadows apt. They think nobody would have a probate.. A simple account is cause for suspicions. Poof, these will be gone in no time. Keep you dumb, dont keep the type employed.

      Business Response on Google Dec 18th, 2023
      K Bess, thank you for letting us know. We're sorry to hear you had an experience that clearly did not meet your expectations. This is something we take very seriously. We would like to assist you by escalating this to a VP Market Leader to ensure you get priority service. Please provide us with good contact information (phone number and/or email) and a good time to reach you. You can provide your contact information by either calling 1.800.205.3464, emailing [email protected], or filling out the contact form on our website at https://www.firstmerchants.com/contact. Please know that we are committed to quickly making this right. Our Market Leader will attentively work with you to solve your issue.

      gisela membreno on Google

      image

      Business Response on Google Sep 7th, 2023
      Gisela, we are glad that you had positive experiences with the customer service at the Avondale Meadows Banking Center. We appreciate you taking the time to let us know how we are doing. Thank you!
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      Overall Rating

      Overall Rating
      ( 12 Reviews )
      7
      0
      0
      0
      5

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