Serenity Manor at Indianapolis

Hours

Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed
Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM

Chamber Rating

3.4 - (105 reviews)
45
15
10
8
27
Read Our 105 Reviews

Chamber Rating

3.4 - (105 reviews)
45
15
10
8
27
  • Gwendolyn West

    Good Afternoon, Water issue resolved. New management again. So far they are doing a good job. Not sure about maintenance . New maintenance can be a problem. Hope new Company can work Maintenance already here. If you have a maintenance staff with people skills please take that into consideration before hiring new crew. As a tenant, knowing the person who is coming into your apt is a trust issue. Wish new management well. G.West This area is beautiful with great potential.
    Apr 28th, 2024

  • Crystal Jackson

    We, the residents, are forced to live in hazardous conditions. There are 6 buildings. Take a walk through 3rd - 6th building hallways. It's like people are forgotten, and mold makes us all have trouble breathing.
    Apr 10th, 2024

  • Carolyn M Adams

    Just visiting
    Mar 29th, 2024

  • Kim HoosierTallGal


    Mar 6th, 2024

  • Danita Allen

    Beware Not a Safe or Good place to Live. This place is horrible Ive lived here for 3 years and enough is enough. There are 6 buildings on the Property four 2 story buildings and two 3 story buildings. Ive watch these apartments Go from Beautiful clean apartments to a straight up Dump. Each bldg is infested with Bed Bugs & Roaches. Everything is Old and out dated. Yet, they raised everyones rent $75.00. THIS IS SUPPOSE TO be A SENIOR CITIZEN ENVIRONMENT. There is No Serenity here NONE. bldg 1 which had been updated as its connected to the Main office. So of course its going to look Nice. The model they show you isn't going to be the apartment you move in. They wont put residents OUT THAT are in violation of the lease FOR BED BUGS when the resident Wont allow Pest control to treat their apartments. We are an Open property not Gated. There isnt ANY Cameras or Security so we deal with cars getting stolen, people getting robbed & lets not FORGET THE Squatters who break in & take over the seniors apartments. Squatters who are dangerous and break into empty apartments. The management staff especially, the ones that come from corporate Florida THEY ARE RUDE AND HAVE NO PROFESSIONALISM AT ALL. The management staff is HORRIBLE & changes every 3 months if not less. The company & Owner is Based out of Florida called ELEVATION & the owner dont appears to give a Rats care about this property. There are So many ISSUES and PROBLEMS on this property. We have problems with the Hot water. Each week we have a water issue. Either we wake up & the water is off or we have No hot water. No Hot water No Air. Some Buildings went months without Hot water. This Summer we had NO AIR CONDITION IN ANY OF THE COMMON LOBBY AREAS AND IN THE HALLWAYS OF THE APARTMENTS. YET, Building 1 had air as its connected to the Main office. We were told IT WASN'T GONNA BE FIX and they didnt fix it. This winter Elevation the owner of Serenity Apartments refused to flush our radiator for heat in our apartments. Everyone was forced to use a Air Condition unit that produces a heat source but not enough to heat the entire apartment & we were threaten with multiple memos basically we better not use ANY OTHER SOURCE SUCH AS OVENS TO KEEP WARM. This Winter which isnt over We have NO HEAT IN OUR COMMON LOBBY AREAS OR enclosed HALLWAYS. The Owner refuses to spend money to get it fixed. Yet, they go home each Night to Clean warm/cool homes. DONT MOVE HERE. I will be moving soon as this place is like a Ghost town as everyone is moving out because of the Poor conditions, management is HORRIBLE, Maintenance team is Great Yet they only patch and repair as Elevation Wont give them the FUNDS TO UP KEEP THE PROPERTY up. Serenity is Not a Safe or Clean or Nice place to live. Looking for a new place currently as its ONLY GOING TO GET WORSE.
    Mar 5th, 2024

Read Our 105 Reviews

About
Serenity Manor at Indianapolis

Serenity Manor at Indianapolis is located at 1123 N Edmondson Ave in Indianapolis, Indiana 46219. Serenity Manor at Indianapolis can be contacted via phone at 317-357-1100 for pricing, hours and directions.

Contact Info

  •   317-357-1100

Questions & Answers

Q What is the phone number for Serenity Manor at Indianapolis?

A The phone number for Serenity Manor at Indianapolis is: 317-357-1100.


Q Where is Serenity Manor at Indianapolis located?

A Serenity Manor at Indianapolis is located at 1123 N Edmondson Ave, Indianapolis, IN 46219


Q What is the internet address for Serenity Manor at Indianapolis?

A The website (URL) for Serenity Manor at Indianapolis is: https://www.serenitymanoratindianapolis.com/


Q What days are Serenity Manor at Indianapolis open?

A Serenity Manor at Indianapolis is open:
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM


Q How is Serenity Manor at Indianapolis rated?

A Serenity Manor at Indianapolis has a 3.4 Star Rating from 105 reviewers.

Hours

Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed
Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM

Ratings and Reviews
Serenity Manor at Indianapolis

Overall Rating

Overall Rating
( 105 Reviews )
45
15
10
8
27
Write a Review

Gwendolyn West on Google

image Good Afternoon,
Water issue resolved. New management again. So far they are doing a good job.
Not sure about maintenance . New maintenance can be a problem. Hope new Company can work Maintenance already here. If you have a maintenance staff with people skills please take that into consideration before hiring new crew. As a tenant, knowing the person who is coming into your apt is a trust issue. Wish new management well.
G.West
This area is beautiful with great potential.


Crystal Jackson on Google

image We, the residents, are forced to live in hazardous conditions. There are 6 buildings. Take a walk through 3rd - 6th building hallways. It's like people are forgotten, and mold makes us all have trouble breathing.


Carolyn M Adams on Google

image Just visiting


Kim HoosierTallGal on Google

image

Business Response on Google Mar 2nd, 2024
Dear Kim, We appreciate the time you took to give us such a great rating! We work hard to provide customers with a great experience and look forward to continuing to do the same for you!

Danita Allen on Google

image Beware Not a Safe or Good place to Live. This place is horrible Ive lived here for 3 years and enough is enough. There are 6 buildings on the Property four 2 story buildings and two 3 story buildings. Ive watch these apartments Go from Beautiful clean apartments to a straight up Dump. Each bldg is infested with Bed Bugs & Roaches. Everything is Old and out dated. Yet, they raised everyones rent $75.00. THIS IS SUPPOSE TO be A SENIOR CITIZEN ENVIRONMENT. There is No Serenity here NONE. bldg 1 which had been updated as its connected to the Main office. So of course its going to look Nice. The model they show you isn't going to be the apartment you move in. They wont put residents OUT THAT are in violation of the lease FOR BED BUGS when the resident Wont allow Pest control to treat their apartments. We are an Open property not Gated. There isnt ANY Cameras or Security so we deal with cars getting stolen, people getting robbed & lets not FORGET THE Squatters who break in & take over the seniors apartments. Squatters who are dangerous and break into empty apartments. The management staff especially, the ones that come from corporate Florida THEY ARE RUDE AND HAVE NO PROFESSIONALISM AT ALL. The management staff is HORRIBLE & changes every 3 months if not less. The company & Owner is Based out of Florida called ELEVATION & the owner dont appears to give a Rats care about this property. There are So many ISSUES and PROBLEMS on this property. We have problems with the Hot water. Each week we have a water issue. Either we wake up & the water is off or we have No hot water. No Hot water No Air. Some Buildings went months without Hot water. This Summer we had NO AIR CONDITION IN ANY OF THE COMMON LOBBY AREAS AND IN THE HALLWAYS OF THE APARTMENTS. YET, Building 1 had air as its connected to the Main office. We were told IT WASN'T GONNA BE FIX and they didnt fix it. This winter Elevation the owner of Serenity Apartments refused to flush our radiator for heat in our apartments. Everyone was forced to use a Air Condition unit that produces a heat source but not enough to heat the entire apartment & we were threaten with multiple memos basically we better not use ANY OTHER SOURCE SUCH AS OVENS TO KEEP WARM. This Winter which isnt over We have NO HEAT IN OUR COMMON LOBBY AREAS OR enclosed HALLWAYS. The Owner refuses to spend money to get it fixed. Yet, they go home each Night to Clean warm/cool homes. DONT MOVE HERE. I will be moving soon as this place is like a Ghost town as everyone is moving out because of the Poor conditions, management is HORRIBLE, Maintenance team is Great Yet they only patch and repair as Elevation Wont give them the FUNDS TO UP KEEP THE PROPERTY up. Serenity is Not a Safe or Clean or Nice place to live. Looking for a new place currently as its ONLY GOING TO GET WORSE.

Business Response on Google Feb 20th, 2024
Danita we're very sorry to hear that you're unhappy with your experience. Feedback like yours is what drives us to improve and if you're open to it, we'd like to look into the issues you're experiencing. Please reach us directly at 317-357-1100 and our team will be happy to assist and help resolve these issues. Thank you, Serenity Manor at Indianapolis - Management

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Overall Rating

Overall Rating
( 105 Reviews )
45
15
10
8
27

Write a Review

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