KEYTH Security

Jan 29th, 2021

Apr 18th, 2020

If you need a security system this is the #1 company to call. They care about their clients, they have state of the art security systems and their customer service is outstanding. I have referred them to everyone I know. Great people to work with
Apr 10th, 2017

Keyth security is undoubtedly a top notch security provider; their equipment is top quality and their service is excellent with 24 hour support. I'm giving them 4 stars but will not give 5 because I've been living under the tyranny of Keyth since we moved into our new house. The issue is simple math - if you have 50 sensors, each with a battery which lasts 3 years, you will find that on average your alarm goes off every 22 days. Assuming you sleep 8 hours per day, approximately 1/3rd of the alarms will be in the middle of the night. Each alarm will generate 2 texts, an email, and a phone call. Failing to address each will result in another 2 texts, an email, and a phone call. Now - they do have EXCELLANT service and have helped resolve some of the trickier false alarms but I'm not sure that it's worth paying $10 for a custom key + $100 special shipping fee every time I need a new key made. You are probably wondering why this warrants a four star review? The truth is for all their trouble Keyth is definitely superior to the comcast/xfinity experience which my last house had. They will charge you $30/month for a sticker you can affix to your front door and a cool looking panel you will have long ago de-activated in a mad frenzy of pulling out batteries and unplugging wires while on hold for 2 hours waiting for help in a desperate attempt to rid yourself of warning sensor disconnect alerts from all those things which once upon a time were stuck neatly in the corner of your walls but now are laying on the floor with just enough stick left on the tape to make you think it just might hold if you would press it in harder next time. At least Keyth's alarm sends a real signal to a real person - and in the end that's worth it in my book.
Feb 3rd, 2024

A Keyth system was already installed in the house we bought. When we wanted to transfer the service from the previous owner, they sent an ambiguous contract/form to us that required a two-year contract, a $125 or $295 service fee (I couldn't tell from the form), and told us that a technician needed to come out before we could get the system working. But the tech couldn't come out for a long period of time. I emailed them questions about the contract (which were never answered) and told Marianne, the sales representative, verbally that I didn't want to move forward with it because they couldn't send someone out before an upcoming trip. My wife called after our trip and asked if we could try it again. Someone named Jillian mentioned that they may send out a technician on either a Monday or Friday. Without confirming the date, a technician showed up at our house on a Friday and said we had a two-year contract with them. I called Keyth, and they repeated that we had a two-year contract with them. We did not. They then pulled out the technician without trying to work through the contract terms with me or answering any of my questions. During that conversation and my previous conversations, Marianne, the sales representative, was condescending and did not treat me with respect. When I asked why the $295 service fee was necessary to simply turn on our service, she explained, "That's how we make money." She dismissed my concerns, explaining that they don't negotiate the service fee or the contract length. I felt that they knew we already had their technology installed in our house and thus did not care to provide us with good customer service. If you're considering installing a a Keyth system, I would strongly recommend looking elsewhere. Now we're stuck with a system from a company we will never use. If anyone knows a good security company that can repurpose this existing technology, please let me know.
May 29th, 2021