Custom Eyes

My glasses needed tightening and she did a great job. Friendly staff. Also very nice facility that smelled great. Going back for glasses.
Mar 26th, 2024

Every interaction with this company has been OUTSTANDING. They've made it simple and super speedy to handle last minute "I need contacts yesterday" requests. Jeramy especially is extremely proactive, communicative and follows up. I've been nothing but thrilled with working with a business that's run so professionally. Thank you!
Mar 8th, 2024

I had a great time with Custom Eyes! They not only made sure that my exam was insured, but went out of their way to make me feel comfortable and valued. I greatly appreciate their willingness to accommodate clients and would come back again. Thank you!
Sep 28th, 2023

LOVE THIS STORE!!! Ok I am a total glasses snob and travel the world and always shop for that unique pair of glasses. But beyond the glasses its about the experience and the people who stay ahead of trends and styles. Favorite brands: - Jacques Marie - Chrome Hearts - Phillipp Plien - And more like this. CustomEyes in Chicago is worth the trip and worth going to see if youre from out of town. I am in from FL and made a point to go see what they have and bought a few pairs. As always the best of the best and in stock brands & Styles that one is hard pressed to find. They had a pair of glasses that on the manufacturer site said out of stock, CustomEyes had them 125 of 200 made, so they are rare. If youre looking for a pair of frames that you never want to see on someone elses face, I HIGHLY recommend going to this boutique eye wear store. Meet the staff and you will never buy anywhere else.
Sep 13th, 2023

I visited last Wednesday for my annual eye exam and to purchase my first pair of glasses. My doctor was phenomenal. He addressed all of my concerns thoroughly and answered my questions clearly and kindly. I was nervous about buying the perfect pair of glasses, and although I found an incredible option, decided to think about them and shop around a bit more just to be extra sure. Its a big decision! The store is beautiful and they have a great selection of frames. Overall, a 5 star experience. Today around 1pm, I decided to do the lens consultation and confirm that the pair of glasses that I loved a few days ago were still the ones. The woman working at the time welcomed me and helped identify the glasses that were on file for me. I was deciding between different sizes and colors and took my time to do so. I confirmed the ones that I was ready to get and was excited to also look at a few sunglasses options! I asked to try on more of a round frame, tortoise, etc. (similar to my non-prescription ones that I had on my at the time.) At that, she rudely said that she was trying to give me a new look and if I wanted the same style, then why not just keep the ones I had now? I told her that the lenses are different than what I needed. Also, I was hopeful that this would be a great time to finally upgrade to some nice sunglasses with my prescription frames! And, because I never wanted a new look but to purchase a classic round, brown sunglasses frame from their store during my specialized consultation. I felt that I was such a bother asking for a particular style and that she would rather do anything else in that moment than help me try on frames. It was so disappointing. This one interaction, unfortunately, has completely put me off from this store. I will never feel comfortable going back again and will not be purchasing anything from them. Based off of some other reviews, it seems like this may be a common occurrence.
Aug 30th, 2023