Wintrust Bank

I opened an account with Wintrust in mid July 2022 because I was recommended by a friend. Wintrust had the $300 sign-on bonus going at the time and we were told we would be eligible. I had to have $500 deposited for 3 months straight to receive the $300. Come November, I realized I still hadnt received the $300 so I called the Little Village location and asked to speak with the bank rep who assisted me back in July. I was told the gentleman who helped me open my account was gone indefinitely by the manager. The manager said I should have called in October, at the 3 month mark, to raise this issue. I dont see why my calling on November 1st is an issue, but anyway The manager went on to tell me that I didnt qualify for the $300 because I didnt have the full $500 deposited for the month of July. Mind you, I opened my account in mid July. This was not explained or even mentioned to me when I opened my account. I was told $500 deposited monthly for 3 months straight. There was no mention of any exceptions or anything of the sort. All of this was explained to the manager. The manager stated she would look into this and call me back. Its been 2 months and I still havent received a call. I tried calling and getting in touch with the manager to see what was going on. I was put on hold for a good 20 minutes. I finally hung up because it was obvious to me no one was going to take my call. More obvious to me was the utter disregard and lack of respect and good customer service. I went to a different Wintrust location and was told the same thing I was told from the get-go: $500 deposited for 3 months straight. The first month is counted 30 days from the day the account was opened, meaning I should have received the $300 in mid October. I dont appreciate the runaround and the incompetence of the manager at the Little Village location. If I truly wasnt eligible, fine. I accept. No questions asked. No complaints. But I was eligible and the fact that the manager didnt take my inquiry seriously and didnt give it the attention and priority it required is unacceptable. The fact the manager told me there was nothing I can do regarding the matter shows just how interested she was in helping me.
Dec 31st, 2022

Sep 12th, 2022

Wintrust Banks actually deserve ZPER STARS! They need to give their tellers and bankers customer service training. All branches have their own way of conducting business. There is no consistency across locations. I have dealt with FOUR different locations and they all give conflicting information. They lost a customer and I will make sure to tell other to STAY AWAY FROM THOS GOD AWFUL FINANCIAL INSTITUTION
Jul 1st, 2022

Nov 28th, 2020

I made a cash deposit on 01/10/2022. And I spoke to the manager at Sauganash Village which they reached out to me to ask me to send them a copy of my receipt when I sent them the copy of the receipt they did not reply back to me or call me back and to top it off when I spoke to them on Monday morning they said that they will escalate the situation and fix the problem before the end of the day which was not true here it is Wednesday the 12th 2022 and I still do not have my funds available in my checking account which was a cash deposit this is unacceptable and the other people that I spoke to on the phone seem like they did not care about the situation I have bills that are automatic withdraws from my account I work two jobs just to keep up with my bills I have eight kids so you can just imagine how tight money is for something like this to happen and then they treat it like its no big deal hopefully this does not happen to no one else I will be leaving this establishment in opening up a new account somewhere else this is not the only problem Ive had with Wintrust Ive had a lot of rude bank Teller and etc. over the years and to top it off theyre ATMs are outdated seems like theyre not putting no money in their equipment
Aug 22nd, 2021