The Mason

Kandace Barker _{on Google}

Oct 29th, 2023

The apartment and building itself are beautiful. However, 1 of 2 elevators is frequently out of service and the freight elevator is constantly in use for moving, which does not help the overall elevator situation.
The other big challenge is regarding receiving deliveries. Packages are frequently lost upon delivery and delivery guidance for instacart and uber eats/doordash is inconsistent. For instance, just this evening I ordered food and the delivery driver informed me that the door person would not allow them to come upstairs. Given my daughter was asleep, this was obviously an issue. Upon calling the front desk, I was informed that an email was sent from management saying no delivery persons were to be allowed upstairs. This would have been extremely helpful to know before placing the order, but this was never communicated to residents. This issue regarding packages and deliveries happens frequently.
The pro is that the leasing agent, Erika and the lobby manager, Sabrina, seem to actually care about the residents and try their best. However, the issues with management for the overall building make this a tough sell.

Paulette Crayton _{on Google}

Oct 8th, 2023

Setting up with the appt was easy however the time we requested was not the time that was actually set. That would have been a problem but Erica was too kind and came back from lunch to accommodate us. She was so professional yet friendly. She saw how excited I was and didnt even look at me crazy Although we are only looking for temporary accommodations, she talked to us and showed us all of the amenities. I am so glad we got to see The Mason and pray that we will be able to stay there for a while!

Karina Rodriguez _{on Google}

Oct 7th, 2023

Great service as always. Truly appreciate the Mason team!