AK TAX SERVICE

I don't like writing bad reviews of small businesses. Unfortunately given the importance of the work AK Tax Service does, I want to let others know about my experience. 2023 was my second year having my taxes done at AK Tax Service. Last year everything went smoothly. My taxes were filed in a timely manner and the small sum I owed the IRS was deducted from my checking account. So I returned this year. They have a new portal so I was able to upload all my documents which was great. Then I was given the option of coming in to complete the filing, or doing it over the phone. I opted to come in. This year I owed significantly more, over $3K. Again I provided my checking acct info to have the tax payment deducted from my account. However, it was never deducted. I sent an email about a week later advising I hadn't seen the payment come out of my checking acct and asking for confirmation that everything had been submitted. No response. I began traveling for work and got busy so neglected to check back in, until I received notice from the IRS that my payment had not been received and now I owed interest and a penalty, increasing my amt due by about $70. I had about 3 weeks to make the payment, or I would incur additional penalties up to 50% of the amt due. Unfortunately I was again traveling and didn't see the notice until the week before the due date. I emailed Nick again. No response. So I called and left a voice mail. No response. Fortunately I was able to pay my total amt due online directly to the IRS. Otherwise I would have had to pay even more. I definitely will not be going back to AK Tax Service. I realize they are busy during tax season, and sometimes mistakes happen, but it's completely unacceptable to be wholly unresponsive over the course of two full months after charging a substantial fee to handle everything. Very disappointing. If anyone knows a reliable tax accountant, I'm in the market for a new one! :/
Jun 26th, 2023

Dec 4th, 2021

Jun 28th, 2021

Great people and always get it done. Thank you Nick best wishes
Feb 3rd, 2021

Great tax service. Very professional and welcoming. Highly recommend
May 12th, 2020