Nalley INFINITI of Atlanta Service Department

I'm joining the Chain Gang!!. Milan has always given what I have come to know as the minimum standard of great customer service. What I realized is that Milan offers a Superior Level of Customer Experience. His Saturday team members showed me that the EXPERIENCE that Milan has been providing me since 2017 has been WORLD CLASS. His peers showed that there is a difference. Unfortunately in Milan's absence, the Saturday crew lost a long term customer. With an 11yr old car...who goes to the dealership for oil change?. I do, for the Superior Service and Experience Milan provides. His peers showed that the Experience isn't a requirement, it's HIS choice and I thank Milan for it. Milan should indeed share what he does different. The different schemes that were attempted disturbed me because I recognize the "sales aspect" of maintenance but not the trickery involved. The rep asked how was his service on Saturday. It was the level you set for yourself sir and its subpar to the standard of excellence Milan provides. I'll join the chain gang and get a 5min oil change where service might be comparable to what I received 4/6/2024. MILAN, Infinity has a gem in you. Enjoy your time off but they NEED you in the Infinity store in Doraville!!
Apr 8th, 2024

Mar 15th, 2024

Nov 17th, 2023

Oct 3rd, 2023

Great service! Adam was very helpful.
Sep 18th, 2023