World Toyota Service Center

Apr 10th, 2024

Be prepared to wait here ALLLLLLLL day for even something simple as tire rotation and oil change. Even when you make an appointment. It's not even worth your time for their "Toyota Care" savings, which hardly covers anything. I'll never bring a car here again.
Apr 9th, 2024

I had a terrible experience at the Toyota service center today. When I arrived for my appointment, I was told that they don't actually provide Lyft rides back home as advertised unless you have 2 or more repairs, which was not mentioned anywhere when I booked and Ive literally had an Lyft back home every time except today. The service manager was incredibly rude and unhelpful, giving me an ultimatum to either Lyft home and find my own way back to get my car or wait. He insisted I wait, even though there was a line of cars ahead of me and my simple oil change always takes at least 2 hours. When I mentioned that I've been a loyal customer for over a year, the manager said that's not their policy and that his agents were not supposed to be offering Lyft rides in the first place. This is false advertising, as they clearly offer a Lyft when you book an appointment and it says nothing about having a minimum of 2 services or cant apply to discounted services. When I asked if I would need to involve a lawyer, the manager said they would refuse to service my vehicle, admitting that the Lyft policy information isn't even mentioned on their website. It's outrageous that they would treat customers this way and then try to blame it on "profit margins." I will be looking for another dealership who treats their LOYAL customers with respect and loyalty in return.
Apr 3rd, 2024

The service was very poor. I sat in the car while I watched the service advisors laugh and giggle in the service area. 30 minutes after my appointment I asked if anyone would help me and then a young lady came out to say it was going to be 2.5 hour wait. That is horrible
Apr 1st, 2024

Apr 1st, 2024