Emory University Clinic

I have been working with a number of different doctors at Emory for at least fifteen years. The great majority of doctors are great and some of the best in the Atlanta area. But communicating directly with the doctor outside the appointment is the major challenge. You cannot call the doctors office directly. Instead you have to call a call center who will take a message from you and then send that message to the doctors office. I have had it take two days (one four days over a holiday weekend) for the doctors office to get back to you on an urgent situation. The patient portal seems to be the best way to communicate directly to the doctors office. But response can be slow and 95% of the time, the response is from the doctors staff - not the doctor directly. Emory seems to clearly lack the focus on the patient that five star tertiary care centers, like the Mayo Clinic, have. Emory seems to be all about their profit and reputation. Patients seemingly come last in their corporate culture. You do find compassion at Emory but it is at the individual doctor, nurse or staff level and it is inconsistent based on the provider. Also, each facility or clinic separately bills. So if you are seen at four different facilities, you will get four bills. I know of know extensive organization who does not consolidate their billing, or billing departments, after acquiring other organizations.
Sep 1st, 2021

Feb 15th, 2020

You'll be glad you did.
Jun 11th, 2017