Atlanta Gastroenterology Associates - Northern Crescent Endoscopy Center

Well I've seen all the bad reviews and haven't received my invoice yet, but really I had the smoothest experience this morning, with a super friendly young team, relaxed vibe, and professional handling.
Mar 2nd, 2024

I very rarely would ever write a negative review for any business, but this is very deserving. The doctors and nurses and staff were great. The billing department is borderline corrupt which is consistent with the previous reviews. I would not use them again in any circumstance simply because of this.
Feb 11th, 2024

I was scheduled for a routine colonoscopy earlier this week late Monday morning and was asked to arrive 45 minutes prior to my scheduled procedure. All of my documentation was completed in advance. I waited in the waiting room for 1 hour and 15 minutes as my scheduled procedure time had come and gone. I spoke to a staff receptionist to ask if there was a delay. She informed me that my doctor was not feeling well and was running 30 minutes behind. I continued to wait another 30 minutes and requested to speak to the office manager, Drew. I let Drew know how long I had been waiting and he informed me there were complicated cases that morning and this accounted for my delay (different explanation from what I was told by another staff member). I asked Drew why patient's aren't made aware of delays or announcements or contacted to delay their arrival. He really had no answer. For the most part with these procedures, patients have not eaten solid food in 24-48 hours, and have not had any food or liquid by moth since midnight due to anesthesia risks. He did not appear too concerned. In fact, he went on to tell me that I still had 2 patients ahead of me. By the time I was brought back for my colonoscopy, my start time was delayed by 2 1/2 hrs. I sat for an additional 30-40 minutes in the pre-procedure bay. Nobody seemed too concerned about what effect this might have on a patient. Having finished my procedure, I was told by nursing my results were normal only to be told by the doctor shortly after that my bowel prep had not worked well, and therefore, the test was limited in diagnosing any concerns. Further, as I was recovering, I heard another physician be made aware that a patient was running late. His reply, " If they aren't here when I'm ready for them, cancel them." Apparently delays don't work both ways...To add insult to injury, my wife was asked to pick me up at a given time determined by the GI staff. She was harassed and verbally accosted by the security services to exit the waiting area. Yet we can wait close to 3 hours and nobody is too concerned. This practice and its offices/endoscopy center clearly lacks communication skills. At no time was there a conscious effort to communicate delays with consistent explanation nor accurate procedure results. It would not have taken much to offer some basic explanation and empathy through this process. All we were subjected to was an overcrowded waiting room with may patients standing due to "delays". For what it's worth, there were at least 4 or 5 other patient's that approached the staff with the same concerns... Very frustrating experience. Lost a lot of confidence in my doctor, this practice, and it's ability to "care" for it's patients.
Oct 31st, 2023

Doctor was good .billing was horrible!! !They try to bill you what your insurance company contract doesnt pay. Meaning you arent yourself responsible because the insurance paid your bill in full. Before you pay a bill make sure you call your insurance company firST. Then they send you to collections!!!! Be careful!!!
Oct 12th, 2022

Terrible Experience I was a patient of Dr. Anand. Had an Endoscopy and called for 4 WEEKS to see what my lab results were from the biopsy.  Called again today and finally received a letter in my portal, dated almost 2 WEEKS ago. In addition, there was no instruction as to a plan to alleviate symptoms (other than 1 medication) nor any discussion concerning potential cause(s) for my symptoms.In addition, my mouth was very sore from the procedure. And although a biopsy may be protocol with this procedure, this was not communicated to me.We trust our bodies to physicians and nurses in hopes there is an effort to communicate to the patient the treatment plan and procedures. So I remain confused, frustrated and now angry.
Sep 18th, 2022