Promenade Dental Care

I recently visited Promenade Dental for a scheduled filling and deep cleaning. Unfortunately, my experience did not meet my expectations for several reasons. Firstly, I received a last-minute notification, about an hour before my appointment, informing me that my filling procedure needed to be rescheduled due to the dentist not feeling well. However, they mentioned that my deep cleaning appointment could still proceed as planned. This was somewhat inconvenient but understandable under the circumstances. Upon my arrival for the deep cleaning, I was surprised to find that the dentist was present and attending to another patient during my originally scheduled time. This raised some questions about the communication and scheduling practices within the clinic. Furthermore, when my filling appointment was eventually rescheduled, the process was inefficient. My teeth were initially attended to, but then I was left in the exam room for an extensive period, approximately an hour, while the dentist conducted exams on other patients. This lack of time management significantly affected my experience, leaving me feeling neglected and questioning the prioritization of patient care. While I acknowledge that unexpected situations can arise in any healthcare setting, clear communication and effective scheduling are crucial in maintaining trust and respect between healthcare providers and their patients. My experience highlighted areas where improvements could be beneficial, particularly in terms of transparency about scheduling conflicts and ensuring that each patient receives focused and timely care. That being said the care from the hygienists was great, but I will not be returning as they clearly have issues with scheduling and time management.
Mar 4th, 2024

I was very pleased with the services received from Promenade Dental Care. Taylor did a wonderful job! Thank you for excellent professional customer service.
Feb 24th, 2024

Feb 1st, 2024

Always the most caring f and courteous dental care at Promenade Dental!
Jan 31st, 2024

Very unprofessional.Arletta Samuel treated my elderly mother with attitude while using a fake upbeat voice and being very short and dismissive on the phone while trying to set an appt. I would not recommend, they hire anyone to answer the phones and work front desk
Jan 24th, 2024