Synchrony Financial

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485 Lake Mirror Rd
Atlanta, GA 30349 - 866-419-4096
Chamber Rating
-
Jeremy Drummond
Dec 30th, 2021 -
Mariana
Aug 26th, 2021 -
Ken Lawrence
Jan 28th, 2021 -
Theo Port
Nov 8th, 2020 -
Josh and Sneak Josh and Sneak
Dec 25th, 2020
Contact Info
- 866-419-4096
Questions & Answers
Q What is the phone number for Synchrony Financial?
A The phone number for Synchrony Financial is: 866-419-4096.
Q Where is Synchrony Financial located?
A Synchrony Financial is located at 485 Lake Mirror Rd, Atlanta, GA 30349
Q What is the internet address for Synchrony Financial?
A The website (URL) for Synchrony Financial is: https://www.synchronyfinancial.com/
Q How is Synchrony Financial rated?
A Synchrony Financial has a 2.2 Star Rating from 36 reviewers.
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Ratings and Reviews
Synchrony Financial
Overall Rating
Overall Rating
( 36 Reviews )
Jeremy Drummond on Google

Mariana on Google

Ken Lawrence on Google

Theo Port on Google

Josh and Sneak Josh and Sneak on Google
The computer system that Synchrony Financial PROVIDES FOR ALL OF THEIR AFFINITY BANK CONSUMERS to utilize is provided FIRST AND FOREMOST so that SYNCHRONY FINANCIAL ONLY HAS TO HAVE ABOUT 1/4 OF THE WORKFORCE THEY WOULD NORMALLY NEED TO MANAGE A PORTFOLIO OF THIS SIZE. Consumers need to remember that the bank is not offering you a CONVENIENCE. THEY ARE OFFERING THEMSELVES A SOLID WAY TO CUT OVERHEAD BY MAKING US (the consumers) DO THEIR JOB FOR THEM. We all know this, but its worth mentioning again in my review because I have spent about 3 hours trying to convince their computer system that I do indeed know what a bike looks like, a fire hydrant looks like, crosswalks look like and bridges too! In fact, their computer system tells me every time I attempt to log in ( to do the work that bank employees USED to do...) that my password does not match my user ID. Im used to this, BECAUSE IT HAPPENS 8 times out of 10 times that I log in. Going through the process is cumbersome because of the CAPTCHA aid system that their COMPUTER USES TO MAKE SURE I AM NOT A COMPUTER.
( ITS A LITTLE RIDICULOUS IF YOU THINK ABOUT IT.)
I spent 3 hours trying to access my account this time because THE CAPTCHA verification kept making me pick more and more and more pictures. Okay- after 40 (AS IN FOURTY) picture changes with different CAPTCHA verification items I needed to find, it still thought I was a computer!!! So, I decided to do what I hate the most.... call the dreaded
Customer Service Center, which is conveniently located just down block IN THE PHILIPPINES.... no sweat! From there really we did our normal dance of not being able to understand each other, to getting transferred to an office of theirs in Ohio, where we talked with one CSR who DEFINITELY did not want to talk to me, to an IT rep who could not help me, but who was able to completely wipe out my computer access as there is, most assuredly, something wrong or a glitch in my original set up. Fair enough and from there I aired my grievances with a Customer Service Manager.
So, now I will try to re-create myself in a computer system who is certain I am a rival computer system and not a human. But you never know, maybe it will work better. Three and a half hours to do all this just to get a balance... priceless (as in a ridiculous amount of my time that I will never be paid for)... but don't worry, the company execs are making so much money by not only making us do all the accounting work that humans used to do... but they will also make a fortune in fees if the human slips one day past due or carries a balance longer than 90 days.
Are we not speaking our truth enough about how we, as consumers, are being hung out to dry - oh, and we have to dig our own graves, too. This is not a good way to do business for anyone EXCEPT THE FAT HOARDERS OF MONEY AND GREED THAT run these businesses. And the only power we have is the power of the pen. So, this is my opinion, for what its worth. Probably not much, but if stop trying all together than we really will lose this country and everything it used to stand for.
Im choosing to push back with words how I feel when I am taken advantage of by Corporations who only have one singular objective - to make as much money for the shareholders as possible.
Thanks for reading...
******************************** UPDATE **********************************
It is now 12:37am-It took me an additional TWO HOURS TO RE-REGISTER MY ACCOUNT AND TIE THE THREE CARDS TOGETHER JUST LIKE MY ACCOUNT WAS BEFORE SYNCHRONY DECIDED TO NOT LET ME PASS THE CAPTCHA TEST. SERIOUSLY- THIS BANK HAS NICE PEOPLE AND GOOD PROGRAMS, BUT THEIR ONLINE SERVICES SIMPLY ARE NOT WORKING AT ANY LEVEL,WELL, GOOD OR even just poor. They have horrific webissues
Overall Rating
Overall Rating
( 36 Reviews )Write a Review
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