World Toyota Collision Center

Overall the experience was good but at the end, after they fixed the damages, Ryan Wallace charge me 264 dollars to fix all minor dents from a panel. The insurance didnt cover that. I asked him if all other panels were ok. He said yes. At the end I found one door with a dent and asked him to fix that I would pay for it. I thought it would be more 150 but Ryan Wallace was charging me 1,200 to fix that minor dent that you can see on the picture. I dont know why he did that, but looks like the guy was crazy to finish the job and receive from the insurance company a big chunk of money. Terrible customer service. They are not worried with your satisfaction. I had to go to Rick Hendricks Toyota to fix that for 200 bucks.
Apr 11th, 2024

Apr 3rd, 2024

Due to miscommunication between Collision center and other party insurance company. They stopped my rental car extension and due to that I had to arrange by myself. Paid over $800(I was not supposed to pay anything). Both the ends were playing blame games. Im pretty sure after this , Ill listen we will look into this matter and get back to you
Mar 22nd, 2024

I am extremely disappointed and upset with the service provided by World Toyota Collision Center. We brought our vehicle in the middle of November 2023 to address scratches on the driver's side doors. However, what was supposed to be a routine repair turned into a nightmare when our vehicle was hit by a tow truck within World Toyota Collision's facilities. This incident, which World Toyota Collision failed to disclose to us promptly (they informed us 3 weeks after the incident happened), significantly impacted the repair process and added to our frustration. The initial estimate was for the work to be completed in 6 weeks, but we ended up waiting for a staggering 3 months! This delay was unacceptable and left us inconvenienced for far too long. The communication from World Toyota Collision was a complete disaster. They continuously added new tasks to our vehicle, causing unnecessary delays as they awaited insurance approval for each additional charge. This lack of transparency and efficiency upfront greatly hindered the repair process. To make matters worse, on January 16th, we were informed that our vehicle had been hit by a tow truck within World Toyota Collision's facilities. Shockingly, we later discovered that this incident actually occurred on December 26th, 2023, meaning that World Toyota Collision had been withholding this crucial information from us for weeks. They proceeded to work on our vehicle without our permission, leaving us to deal with the consequences, while we were paying for a rental car out of our own pocket. It took World Toyota Collision nearly 3 weeks just to replace the front bumper, and even then, they refused to release our vehicle because the tow truck company's insurance hadn't paid for the damages. They expected us to pay the bill for an accident that occurred on their premises, causing us significant financial strain and frustration. Throughout this ordeal, we were subjected to rude and unprofessional behavior from World Toyota Collision's staff. It was only through our relentless persistence and constant follow-ups that we were able to reclaim our vehicle, albeit after countless hours wasted on phone calls and in-person meetings. This experience has not only diminished the value of our car due to the second accident caused at World Toyota Collision but has also left us deeply dissatisfied and inconvenienced. This is not the level of service or accountability one would expect from a reputable Toyota establishment. We cannot in good conscience recommend World Toyota Collision Center to anyone unless they have ample time to spare and don't mind having their vehicle treated with negligence and disregard.
Mar 22nd, 2024

Worst experience ever, I took my car to them because the service department recommended that I needed a transmission. They found everything else to fix but the problem why I brought it to them in the first place. Nobody took responsibility for their negligence I WILL NEVER EVER BRING ANY OF MY VEHICLES THERE OR RECOMMEND THEM TO ANYONE
Mar 15th, 2024