Lumen Grant Park

Ive signed two 15 month leases here and I plan on signing another. The staff is professional and so are the maintenance team. Quick reply to emails, maintenance requests, and they even have people cleaning the pool in the middle of the winter when no ones using it! Like come on! The ladies at the front make this place what it is. They constantly plan events for literally every single holiday on the calendar, with free food, free drinks you name it. One of the nicest pools in atlanta
Feb 28th, 2024

12/26/2023 Atlantic Realty no longer manages this property as of today. Any reviews you read before this date are of the old management. I have lived here happily for 5 years. But management is responsible for much of the quality of an apartment community. I cannot speak to the quality of GrayCo management, just be aware of this change as you consider these reviews. The building is nice, and it's the closest rental complex of its caliber to Grant Park. It's on the smaller side, and people who want it, have genuine neighborly connections with other residents. Kid friendly up to age pre-teen (old management would only give fob to 18+, and even sending your 9yo to get the mail was not allowed. If you're just looking for a place to host your teens on weekends it's fine, but I don't think the old management had policies in place that would offer full-time teen residents a healthy level of independence). Ages in this community are very diverse, including babies and seniors. Most are in their ~30s and single. There are silent hours, which are generally respected. If you're looking for more of a party atmosphere, I've heard of people moving out of here to a community nearby with a 24 hour pool and rooftop lounge. Lumen has a great pool, workout area, rooftop lounge with a view, and a really nice communal dining room. Packages are generally put in a locker system that is extremely secure. In the five years I've lived here, I have only had maybe 2-3 incidents with packages. I would not have anything of extremely high value mailed here. But the package system is much better than lots of other rental properties. Maintenance requests were fulfilled usually within a day, but remember that kind of stuff is all up in the air with a new management company. Please do your due diligence. Look at reviews of other properties managed by GrayCo and make sure you press the "newest" button on here to view the most relevant reviews of new management. I will try to update, but my experience is that the most thorough review I can give will be after I move out and get my deposit back. The neighborhood: Grant Park has a very neighborly vibe. We enjoy having a bunch of small businesses and restaurants right outside our door, as well as Oakland cemetery across the street, and the zoo a 25-30 minute walk away. Marta King Memorial station is a short walk away. I would not hesitate to use it for a daytime commute, or if I was biking there. However, to get there you must go through a tunnel that floods in heavy rain and gets slept in on dry nights, which can be uncomfortable when walking. I have had items stolen off my balcony on two occasions, including all my balcony furniture. On a few rare occasions, I have had people ask me for spare change while I was hanging out on my porch. On even more rare occasions, I have had strangers knock on my door. If you live on one of the upper floors, or with a balcony facing the pool, this will obviously not be an issue for you. When I first moved in, I had people calling me from the call box in the middle of the night, asking to be let in, but this has not happened in years, and can easily be avoided by silencing your phone at night.
Jan 13th, 2024

Brown water in unit #210. The City verified there were no water issues in the area, indicating a property issue. Lumen Grant Park/GrayCo Properties demonstrated a lack of care or resolve. Having lived in many apartments across various cities, I have never experienced dirty water. These incidents were exacerbated by GrayCos mishandling. GrayCo seems to be navigating according to a "profit over people" philosophy, remaining steadfast in avoiding accountability and compassion. This ordeal has been extremely stressful and disheartening. Residents deserve better. On 1/15, I reported dirty water to Pamela Watson (Property Manager). She stated maintenance would be sent to my apt. Hours later, after no maintenance or office update, I followed up and was told by the leasing staff of dirty water reports by other residents, and they were contacting the City. Later in the week, the leasing staff informed me of the Citys confirmation of no water issues in the area. After days of dirty water and the accrual of costs, disruptions, and stress, the water did clear. Maintenance was never sent to my unit. A water sample was never collected. GrayCo offered no concessions. On 2/16, more dirty water; I reported it to the leasing office and was told maintenance would be sent. Hours later, (again) after no maintenance or update, I followed up; they had maintenance meet in my unit. The maintenance team observed the dirty water, flushed the tank, the water went from brown to black before clearing. This process took time and water with no clear explanations or resolutions. More costs, disruptions, and stress accrued. GrayCo offered no concessions. I emailed Pamela requesting an exception to my lease the same day (2/16). After no response, I followed up (2/20). After no response again, I went to the leasing office (2/23) and met with Pamela. She initially blamed the City then pivoted to explaining dirty water as something that just happens, no one's fault. The only offer made was permitting me to move to another unit. Without clarity of the source/resolution, another unit on the same property was unacceptable. Note: leasing staff also confirmed brown water in the second-floor hallway bathroom. On 2/23, I submitted my notice to vacate to Pamela, who stated I would receive an email confirmation of receipt NLT that day. After multiple follow ups, I received confirmation on 3/18. Following the 2/23 meeting, I emailed Pamela and her supervisors, Angel Borges and Tracy Jedrey, to escalate my requests and concerns. After which, Pamela sent maintenance to my unit, without notice, to collect a water sample to be tested. No explanation why the sample was not collected when the water was brown. On 2/27, I notified Pamela that my vehicle would no longer be in the garage and inquired about the removal of the garage fee. Pamela never responded; the fee was not removed. I received a credit on 3/18 after visiting the office. After emails, voicemails, and messages, Pamela's supervisors, Angel Borges, Kesia Hiler, and Tracy Jedrey, remained unresponsive. Until 3/27, after contacting GrayCo's IG account (kudos to whoever runs that account for being responsive), Regional Manager, Kesia Hiler, emailed stating GrayCo was not responsible for water quality, the property had no issues with the pipes, maintenance did not find any issues and there were no findings from the water testing. The correction to Kesias statements: the maintenance team did witness the brown water and flushed the tank, watching the water transition from brown to black. The water sample was collected after the water cleared; no water sample was collected during the first incident. Kesia stopped responding. According to a plumbing expert, if it were a City issue, the entire complex would be affected because the water enters the property from one source. As of 4/3, I have received several emails and a voicemail asking me to select a lease renewal option. Again, I submitted my vacate notice on 2/23. I pray these experiences are not indicative of the timeliness of receiving my deposit.
Apr 3rd, 2024

I've had the immense pleasure of calling Lumen Grant Park Apartments home for over six years, and the experience has been nothing short of extraordinary. This community has not only been a roof over my head but a warm embrace that extends to every member of my family, including my beloved furry companion, Bella. From the outset, it's clear that Lumen Grant Park Apartments values the sense of community, and the staff plays a pivotal role in making this place feel like a second family. Desiree and Lyndsay, the welcoming faces at the lobby, are like rays of sunshine every time I pass through. Their consistent smiles and warm greetings make each day brighter, creating an atmosphere that radiates genuine care and friendliness. Bella, my four-legged friend, is not just a pet here; she's treated with the same love and consideration as any other family member. The pet-friendly environment at Lumen Grant Park Apartments is not just a label; it's a commitment to making every resident, whether two-legged or four, feel at ease and appreciated. One of the standout qualities of this community is the accessibility of the property manager, Nicole. Her door is always open, figuratively and literally, fostering a sense of transparency and approachability. Knowing that Nicole is readily available for any concerns or questions gives me the peace of mind that comes with being part of a community that truly values its residents. The maintenance team at Lumen Grant Park Apartments deserves special mention for their efficiency and dedication. Work orders are not just processed promptly but are often completed within 24 hours. The speed at which they address maintenance needs is impressive, but what truly sets them apart is the genuine care they demonstrate. It's not just a job for them; it's a commitment to ensuring that every resident feels comfortable and taken care of. In these six years, Lumen Grant Park Apartments has become more than just an address; it's a community that cares. The staff, from Desiree and Lyndsay at the front desk to property manager Nicole and the maintenance team, has played a pivotal role in creating an environment that goes beyond the typical tenant-landlord relationship. If you're searching for a place where you and your furry friend are not just residents but cherished members of a community, Lumen Grant Park Apartments is the ideal choice.
Dec 1st, 2023

Nicole is amazing. I love living here. Ive been living here for 3 years. Resident events are pretty amazing too.
Oct 28th, 2023