H&R Block

Reiana Ramirez _{on Google}

Apr 27th, 2023

If I could give this location 0 stars I would. I reached out to H&R block today to file my tax return and the experience was absolutely terrible to say the least. Susan, the agent who assisted me throughout this entire process; each time I was on the phone with her she always sounded annoyed. I tried my best to be civil with her understanding that I reached out the day their location is scheduled close to receive assistance. I contacted their location at 12:40PM asking if they could do me the service of filing my taxes, with being told they close at 3:00PM which was fine. I did my upmost best to meet their required deadline. It is now 2:53PM the "supposed email" I was due to receive to finalize the tax return, I never received. I called multiple times to speak with Susan to verify my email and each time she would state that it was sent. I created an H&R account, checked my junk mail/spam box and I never received anything. The last call I made was at 2:15PM, a gentleman answered the phone stating that their location was due to close soon and I had to contact another location for further assistance. Are you freaking kidding me?! This experience was absurdly ridiculous and a waste of my time. I do not feel comfortable with providing my nor my husbands private information without there being a legitimate reason. You would think Susan, would call me back concerned about the email not being received by me and wanting to finalize the process before their location closed indefinitely. I hardly ever post reviews, but I strongly recommend that others stay away from this location. Hopefully I have a better experience at the Temple Terrace location.