R J Kielty

Jul 5th, 2021

This company did the plumbing install for our new home. After closing, we realized one of the bathroom sinks was leaking, and since it was under warranty, we called to have repairs made. The first dispatcher I spoke to ignored when I said it was under warranty and sent out a tech from their repair department, who then tried to charge us for the repair. Once they realized that they sent out the wrong department, I was assured that someone from their warranty department would be contacting me ASAP. At least a week went by with no call, so I called them. I left a message and never heard back. Its now three months in and all the dispatchers do is transfer me to the warranty department to leave another message. These people do not understand the meaning of professionalism. I would not recommend them for any project or repair, given that this was a faucet they installed and have failed repeatedly to fix. I just spoke to their dispatch again, who transferred me again to the warranty department because there was nothing else she could do. Apparently there are no managers or HR directors or even company owners that could be made aware of this situation, just a voicemail that I am not convinced is ever checked. She might have well said well that sucks and hung up when I explained the problem. Services: Water heater installation, Shower installation, Toilet installation, Faucet installation
Jan 31st, 2021

If you want to kill a full 9 hour day waiting around for someone to show up and maybe perform a service, then this company is for you. Otherwise, I would recommend looking elsewhere.
Oct 11th, 2020

May 1st, 2020

Jul 16th, 2019