Hampton Inn Tampa-International Airport/Westshore

This was one of the WORST hotel experiences I have ever had. I have never had issues with a Hilton or Hampton Inn property until my recent stay at this hotel. They are now claiming that the hotel is undergoing reservations, but it is not true. Upon our arrival, they let us know that there was severe flooding and that they were operating at 20% capacity as the overwhelming majority of rooms were affected by the flood. We were greeted by construction crews everywhere, industrial grade dehumidifiers that ran all night, exposed wires coming through open ceiling tiles, and drop cloth/plastic coverings everywhere. They claimed that they offered the option to cancel at no charge, but at that point it was too late. There were no other hotels available, and there were no managers on call for those guests who arrived later in the evening. I even overheard conversations with guests with reservations where they no longer had rooms for them. The communication and facility ARE TERRIBLE. They are now claiming that these are upgrades when it totally isn't. If you have an upcoming stay, don't bother! FIND ANOTHER HOTEL TO GO TO, and start looking NOW! The renovations are repairs for the flood damage, and you will be surrounded by noise, and filth. I have been working on getting a refund for our stay for over a month for this stay and management is claiming that they provided enough notice by a small banner posted on their website about "renovations," and that refunds will not be given. They are saying it is the guest's responsibility to check the website to make sure their reservation and the hotel is okay. This is absolutely unacceptable, and not a normal guest experience and management is hiding behind "we told them we were undergoing renovations". Don't be fooled by the banner, this is NOT a slight renovation, and you will be disappointed.
Mar 14th, 2024

In the middle of a remodel, rooms aren't that great right now, pretty dated and janky. Hopefully better when they finish.
Mar 8th, 2024

The condition of the hotel and the quality of the rooms were horrible. My family booked 3 rooms for 1 night prior to a cruise and were told on arrival that they were undergoing renovations...we did not know this when booking a few months earlier. The place was dangerous to walk through with wires and equipment, plus dust that caused allergy problems. A place in this condition should be required to shut down until the renovations are complete.
Mar 1st, 2024

The staff was very friendly at check in & check out. Bed wasn't super comfortable... It was pretty hard.
Mar 1st, 2024

Booked a room months ago and 4 days before arrival was notified by email that the room was unavailable. Due to a flood that supposedly happened at the beginning of the month. No courtesy of another room or any other room in any other nearby hotel. Unless we want to pay 4x as much as originally booked. This is how they treat a Diamond member. I don't recommend booking here.
Feb 24th, 2024