Mays-Munroe Inc

Run around zero customer service will never use them again!
Mar 26th, 2024

Let me join the 'not a happy customer' group. I ordered a dishwasher, which was promptly delivered on the specified date. However, the front cover was defective from the manufacture. So, not at the fault of MM. The defect was pointed out by one of the two installers, and I was told a new cover would be ordered. A couple weeks passed and I heard nothing, so I contacted MM's parts/repair department. I spoke with a very nice gentleman who was unaware that a cover needed to be ordered, and he said one would arrive in a week & a half. Well, three weeks passed and contact was made, this time I spoke with another guy in the same department. He didn't seem to even know what I was talking about, but he could at least tell me the part had been ordered. Another 2 weeks passed, and I finally reached out to the sales lady, who sold me the dishwasher, hoping she'd be able to tell me when I could expect the new cover to arrive. Instead of replying to me directly, she forwarded my email to the initial parts/repair guy and someone else. A week and a half passed with zero communication from anyone. Please note 3 different people ignored my email. Finally, I emailed the sales lady again, copying the other 2 people, and was immediately contacted letting me know the cover was in and could be installed. Hooray! Wonder when they were gonna let me know? So, similar to what others have said, purchasing the dishwasher was a breeze and install happened as promised. But, their communication (or lack thereof) sucks! And, THEY DO NOT CARE! Never once did I receive an apology for the inconvenience this caused me. I will have future appliances to be purchased, but it will not be @ Mayes Monroe.
Mar 2nd, 2024

Mar 1st, 2024

I was building my home and worked with Mays-Munroe. They communicated with my builder & cabinet designers to make sure everything was beautiful, functional and could pass code ahead of time. So happy with the finished product! Beats the box store experience.
Feb 5th, 2024

Left a message on Thursday, bo return call as of today.
Jan 31st, 2024