Lee Chemical Corporation DBA Alkota Cleaning Systems

Very nice people.
Jan 10th, 2021

Aug 27th, 2018

Apr 24th, 2018

Started out well. The owner and the salesperson i was dealing with answered a lot of questions and even drove about an hour to my house to allow us to demo a unit in person. From there, i got a few quotes including a Hydrotek hot unit and a recovery system that was $3500 higher then published online pricing from another distributor. I didn't expect them to beat or even match that especially given the hands on approach, the demo, and the fact they were local. I run a business, i don't underbid my competition just to win a job and i don't engage on the buyer side in such behavior either. I just let them know they were 'thousands" higher and they'd have to come down to close. I'm told they'll work on it. The salesperson calls me a week later to let me know he's left because the owner renegotiated his contract. At this point I'm uneasy about the whole thing, the owner seems a bit dishonest if that's how he treats his employees, and obviously the pricing is a factor, so I pull the trigger with the online/out of state distributor. Next day, he texts me and notes that the owner will still honor his commission if he closes the deal. I inform him i'd already purchased elsewhere. At this point, it gets really frustrating. They ask for the other distributor's name - i note it's publicly searchable online but that i won't volunteer it... i'm asked if i'll provide the serial number of the purchased unit as they may be able to claim some of the commission... again i indicate this is just not appropriate (they had a chance to rebid, refused, and lost the sale). Then i'm told the owner will refuse to honor warranty work on the unit since i didn't purchase from him. Unprofessional and childish, it cost this company any chance i'd give them my business in the future. Let me make this clear: i wasn't nickle and diming... had they come within $500-1000 of their competition they would have had the sale. Trying to gouge me for ~30% more in commission followed by the threats/etc? Sorry, i don't write many negative reviews, i know mistakes and miscommunication happen in business (including my own!). However, i have to recommend you stay far away - truly one of the shadiest sales experiences i've ever had (and I have the complete text history saved to back up my summary of the events).
Oct 23rd, 2019