First Quality Plumbing

Marcus Lewis _{on Google}

Jun 10th, 2023

They answered a question on CPVC to PVC issue quick and efficiently. Thank you

T.A. Rugg _{on Google}

May 6th, 2023

I hired FQP to install a water filtration and softener system. Their plumber George showed up on time, was courteous and professional and the installation was neat and impeccable overall. He explained the operation and settings on the softener and answered several questions we had after he was done. We are very happy that we hired them and would certainly do so again.

Chris Iannello _{on Google}

Mar 9th, 2022

George did excellent work at our home. Very knowledgeable and work site was immaculate when he walked out. Advised us on how to get ahead of our shower control knob issue should it occur again. We will only call First Quality going forward and will request George.

Kurt Feinstein _{on Google}

Jun 19th, 2022

We called first quality because they were a Rheem warranty approved plumber. When they arrive to repair our water heaters it was determined that the motherboard were fried from a power surge. They immediately ordered parts from the manufacturer. Unfortunately the manufacturer was out of parts indefinitely and I requested two new water heaters of the same brand. They had the water heaters shipped overnight and installed the next day. They also needed to work with the manufacturer for my warranty issue in order for me to get a refund on the parts out of stock. John the service manager has been excellent to work with and has followed up every step of the way. We will continue to use them for all our plumbing needs in our Florida home. Services: Water heater installation, Water heater repair

Kristin Robertson _{on Google}

May 23rd, 2022

Let me first say that they service provided was wonderful! The technician that came out was friendly and efficient and did excellent work!
My complaint comes in with price and the amount that was invoiced. When I scheduled the appointment, I described exactly what was needed (our kitchen sink was being replaced by another company and the plumbing just needed to be redone to go from a 2 bowl sink to a 1 bowl and the garbage disposal needed to be hooked back up). I was told over the phone that they bill hourly at a $135 rate. The technician got here assessed the plumbing under the sink for about 2 minutes and then started his work. He was done and gone in less than an hour.
I was charged $135 for his trip here and then $135 for the work that he completed in less than an hour. I was not aware and it was not made clear that they would charge $135 flat rate just for him to drive to my house and spend 2 minutes looking at the plumbing and then would be charged an additional $135 for him to redo the plumbing in less than 1 hr.
I understand charging a certain flat rate for an estimate to be provided as I have done this with other companies but it seems a bit excessive to charge the flat rate hourly fee as the estimate fee as well. I would have never anticipated that the assessment that took all of 2 minutes would cost the same as the work that was completed in less than an hour.
Again, I am happy with the work and the employees that I spoke with were very nice, I am just disappointed at the price charged and that this was not made clear prior to the service being done.