1-800-Flowers

Worse experience and customer service. I ordered my wife a beautiful arrangement for Valentines Day since I was out of town, they sent me false messages like your order is being prepared so I patiently waited. Sure enough Valentines Day came and went and no delivery was made. I wasted hours with customer service to get a refund. I followed with a one star review on their page and they reached back with a reference number and to please call them, so I did. Again, waste of hours but I was stuck at an airport so had time to burn. They had no idea what the reference number meant and nobody would take any kind of initiative. Finally after over an hour I was able to scale my case from manager to manager until I got an actual department. The lady said as an apology they would send the flowers over at no charge, and seemed truly sorry for the inconvenience. Well, they are just trained to say whatever the customer needs to hear, its now April and still no delivery. Worse flower experience ever and they totally ruined a special day which is supposedly what their business is helping out on special days. Horrible experience, dont waste your time and money on them!
Apr 1st, 2024

If I could give them zero stars, I would! I buried my mother last weekend, and I buried her without flowers! I have been using 1-800-Flowers for years and never had an issue, so I scheduled flowers for my mother's funeral a full 7 days in advance. Imagine my surprise when I received a call from their contact center only 3 hours before the requested time of delivery only to be told they could not complete my order! The agent could not tell me why, so I assumed they didn't have anyone able to deliver, so I asked her to call them back and see if they could either get them to my hotel, or allow me to pick them up. A different agent contacted me nearly 50 minutes after the originally requested delivery time to tell me again they could not make the delivery. I then requested the name of the local florist they had hired, and they would not provide it. At that point, the agent attempted to blame me, saying they did not have enough time to complete the order, and my response was that I had placed the order a week ago. Their only offer, an arrangement to be sent to the family in my name (that was me, so I would effectively be sending myself flowers), and a refund. No other offer, or attempt to try to make it right. Thank you 1-800-Flowers, for taking what has been the worst day of my life to date and making it so much more painful. Do not trust them to follow through on anything that is critical, and do not expect any remorse when they completely fail to deliver.
Mar 25th, 2024

Box arrived upside down with broken vase. 1-800-Flowers should better improve their packaging and delivery method.
Feb 27th, 2024

Feb 16th, 2024

NEGATIVE Stars!!!! Don't buy from them!!! They will not ship out on time and will even say the order was delivered when never received! Will not refund money on the spot! SCAMMERS!!!
Feb 14th, 2024