Unika Coconut Grove

Great selections of everyday things you need in your closet.
Jun 8th, 2023

Apr 16th, 2023

No one bothered to greet or help me, despite being the only other customer in the store. Not the experience youd expect from an overpriced boutique. The store is not accessible friendly (I had a stroller) and instead of assisting, an employee yelled from across the store as I was leaving to tell me to push the door all the way open like I was some kind of idiot. No thank you.
Feb 20th, 2023

Please read reviews before considering shopping here, I wish I had. Disrespectful employees, damaged clothes, waste of money. I purchased a skirt then less than a week after, when I was planning to wear it, I noticed it had a small hole. The next day I went to return it thinking that although I didn't keep the receipt there wouldn't be an issue since I didn't remove the tag or wear it. Instead, one of the employees I was talking to pointed to the return policy sign (small sign leaning on a corner behind the counter) while telling her coworker "you see, that's why we have to put up a bigger sign because they don't read it." I commented, my bad for not seeing the sign and trusting this business. Then she said, "I don't think it's damaged, it's not even a big deal, just take it to get it fixed!" Note the contradiction. I told her it was not good business to sell expensive damaged items to customers then not being flexible with their return policy. She answered "how do I know it wasn't you who damaged it." Wow!!! By then another customer had approached the counter. The employee turned to her complaining "what's the point of having a sign if people don't look at it." I then asked, why are you getting her involved when the issue is with me? Then I asked if I could speak to a manager or owner. She said it was their day off and she wasn't going to call. She said she wasn't going to give me store credit either because I didn't have the receipt. I told her that her coworker standing next to her was the one who rung me up last week and didn't mention the return policy. She said that didn't matter because the policy was clear and the sign was there. She suggested I come back another day when the owner is available. I explained I wasn't going to drive all the way back again to get the same answer. By then, I accepted that this employee is inept and she wasn't going to offer anything else but rude comments so I decided to leave. By the way, upon closer inspection of the volumenous fabric I found additional smaller holes. I believe they are from moths. Be extra careful if you decide to spend your money here.
Jun 4th, 2023

The customer service was very bad
Dec 14th, 2022