Home Encounter - Jacksonville

maintenance never comes to fix any thing over charge each month can never reach somebody
Aug 28th, 2019

What can I say about Heather Balls other than she is a top notch agent. If I could give her an infinity amount of stars, I would. I had a few hiccups with maintenance issues, but eventually they were all taken care of. Thank you Home Encounters.
May 5th, 2018

Heather Nalls you were the greatest. I rate you at 100% in customer service great and positive attitude. Job well done!!!!
Mar 30th, 2018

As previously mentioned by another commenter, Heather is the best part of this company. When my property manager is impossible to get in contact with, I email her and always get a response. We actually just got an eviction notice because this company does not communicate with each other. I have never been late on rent but have gotten "warnings" 11 times by email. Try to avoid them.
Feb 24th, 2018

***WARNING**** Use this company AT YOUR OWN RISK**** If you are an out of town property owner, and if happens like it did to me, will at first make you sgn a 12 month commitment. Then disappear for a month after which you've most likely talked to another company to manage get bids for scope of work to said rental they come in with a work order for 10X the amount and when you say you're coming to access the situation then they change the locks on the doors and try to get the work done without your authorization and try to force you to pay for work that you had fly out and higher another company to do. Not only that it's done with sub par and the cheapest quality materials they can find. USE THEM IF YOU LIKE LIENS AND LAWSUITS, because apparently that's where I'm heading with these people.
Feb 3rd, 2018