Cold Stone Creamery

These jokers are hardheaded and very uninterested in the job at this location lol. Theyre kind of slow too.
Mar 30th, 2024

March 23 4:30 pm. It was 4 people behind the counter and after 10 minutes waiting they were able to take care of one customer. The line was all the way to the door.. most of us left!! Got tired of waiting. Need to improve customer service..
Mar 24th, 2024

I usually don't review places but I will say that Bryce did a great job with our family and seems very knowledgeable with the store. Thanks Bryce! I will be back for my Birthday Cake Remix!
Mar 22nd, 2024

TLDR: this store is slow, inefficient and I am still trying to figure out if the one girl in question actually worked there or not. Dont waste your time stopping here, go somewhere else for better/faster service like McDonalds. Severely disappointed with my experience at this cold stone. If it was my first experience it would have been my last. To start off, whenever I walked in there wasnt many people in line. 3 adults 4 kids (2 separate partys). So I thought to myself cool, this should go fairly fast for my wife and me to get a sweet treat and continue on about our day. 10 minutes later, they have only served 2 of those customers. I got confused why there was only one person working, even wondering if there were other employees there or not. That was until the employee door popped open and a guy walked out and into the bathroom. I could see inside the employee section to see a girl on her phone, not in uniform and listening to her AirPod. So then it clicked, there are 3 total employees in this store (at least 2, assuming 3) but for some reason only 1 was serving customers. Now I felt bad for the one actually working as the line behind me was growing. When the guy employee exited the bathroom he walked back into the employee section and miraculously both him and the girl, who I was questioning if she worked there, came to the front to start serving customers. Now, my entire attention was on this girl. Once again, she was not in a uniform, she was in a hoodie jacket with AirPods in. I watched this girl grab a fresh banana, cut off maybe 20% of it for the customer ahead of me and proceeded to throw the rest of the banana away. Now.. Im not a cold stone process and procedure expert, so maybe thats what they are told to do as the rest of the recently opened banana could not be reused?? (Just seemed wasteful to me) I ended up just letting my wife get what she wanted and I decided that I didnt want to wait any longer than I already have and opted for nothing. Almost 35 minutes of my life Ill never get back. If you read this far, just go to the cold stone at wild light, one more exit up on I-95N. Its 120% better both in quality and speed.
Mar 21st, 2024

Employees acted like they didnt know what they were doing. I understand being stressed with customers but there was barely a line. The Wildlight location couldve handled it no problem. They made customers orders behind me before they even got mine and I had already paid. Then they didnt want to mix my topping in because it doesnt mix well. If that is how I like it, just make it! Just left to find out they didnt even give me the right flavor of ice cream.
Feb 15th, 2024