Questions & Answers
Q What is the phone number for Soma?
A The phone number for Soma is: (904) 997-0700.
Q Where is Soma located?
A Soma is located at 4751 River City Dr, Suite 113, Jacksonville, FL 32246
Q What is the internet address for Soma?
A The website (URL) for Soma is: https://www.soma.com/locations/us/fl/jacksonville/4751-river-city-dr
Q What days are Soma open?
A Soma is open:
Sunday: 11:00 AM - 6:00 PM
Monday: 10:00 AM - 9:00 PM
Tuesday: 10:00 AM - 9:00 PM
Wednesday: 10:00 AM - 9:00 PM
Thursday: 10:00 AM - 9:00 PM
Friday: 10:00 AM - 9:00 PM
Saturday: 10:00 AM - 9:00 PM
Q How is Soma rated?
A Soma has a 4.0 Star Rating from 66 reviewers.
Ratings and Reviews
Overall Rating( 66 Reviews )
Lisa Schoendienst on Google
Great customer service
Bo7891 on Google
Scott Thomas on Google
This is where I buy my wifes night shirts. Theyre very comfortable for her and the sizing is very consistent. The associates are very helpful.
Jess H on Google
I came in and nicely asked if they carried stockings/fish nets and the lady had no idea what I was talking about so she went and asked this other lady (taller lady with longer dark hair) and she asked hey do we have any stockings like fish nets and the lady rolled her eyes super rudely and said ummm no looked at me like it was a stupid question. I wont be coming back here.
Jennifer Scanlon on Google
I called customer service, as recommended and spoke with someone truly understanding of my situation. While speaking with her, I learned that Soma DOES offer my size online and in the store I was at. I'm not sure why the associate I spoke about in my prior review would tell me otherwise. It was exceptionally cruel. I was offered a $50 credit on my account as a means of trying to make things right. I appreciated the lengthy conversation I had with customer service over the phone, but was still having anxiety about going back.
Later, my partner went with me to Soma. The same location. I don't think I could have gone without him. The same woman was there, but there were also several other staff, including a kind woman named Crystal who helped me. She asked permission before sizing me, never touched me, and then found me several bras that fit and did exactly what I needed them to do. Turns out, I'd actually gone down a size. I hadn't gotten bigger. I didn't need a breast reduction and that was never even mentioned. Crystal listened to me and helped. She and the other associate helping me were fantastic and were exactly the type of people I was used to interacting with at Soma.
My $50 credit wasn't on my account, but they reassured me that it might take a few days to show up and asked that I try again when I came back after my trip. I will come back and I hope that I have a similar experience to this one when I do.
I still hope that something is done about the first woman who "helped" me. I don't think she should be working there. She is a poor brand advocate, is cruel to customers, and doesn't do a proper job.
Thank you for making things right.
----- original post -----
Have shopped at Soma for over a decade. Love the clothes. Service used to be MUCH better. I have a large chest and it's only gotten larger over the years. Because of an ankle injury that left me on crutches and a cane for over 4 years, I've put on weight and needed to get new bras.
I visited Soma because they had always been so kind to me, even when I was at my largest.
This evening, I went to the same Soma that had always treated me well and I was greeted by people who weren't very nice. I was sized up in the middle of the store and the attendant touched my chest without permission. I was shown to the sizing room and was handed a bra that looked awful on me. It honestly felt like the cup size was both too big and too small. When the attendant came back, she said it was too small. When I asked questions about other sizes and styles, I was told they didn't have any other sizes that would fit me, told to go to Lane Bryant and then, ultimately, that I should get a breast reduction and to work with my doctor to document everything for insurance. That was her advice: shop somewhere else and have surgery.
The lady helping me never even measured me (despite wearing a measuring tape over her shoulder). She just eyeballed my size, made a guesstimate about my cup and strap size, and made me feel like the only way I would ever find clothes that would fit me was to have a surgery I don't want.
Time to find a new place to buy nice panties because I won't be shopping at Soma again.
Overall Rating( 66 Reviews )
Write a Review
Lingerie Store Near Me in Jacksonville, FL
Jacksonville, FL 32256
(800) 762-0419 ( 146 Reviews )