Zales

JoLynn was amazing! Thank you for everything you did. I strongly recommend going to see her.
Apr 5th, 2024

Mar 14th, 2024

Worst customer service I ever had
Feb 13th, 2024

I'm sad to say but this location sucks. My husband has been buying jewelry from Zales since 2021. We've spent a lot of money with this company. The sales associates aren't friendly. They're very judgy. They don't communicate whatsoever on any situation. I took my wedding ring in yearly January, they told me 2 weeks and it will be done. Two weeks past plus two days. I call and find out my ring is done but hasn't left the repair site, but the repair man did say that it was being shipped out that day. The associate then tells me it will be there in 3 days time. On the 3rd day we call again because we haven't heard a word. This associate tells me that my ring wasn't shipped out until the day before; telling me I have to wait another 3-4 days before my wedding rings gets to come home.
Jan 25th, 2024

Poor customer service. Being an African American and being judge upon entering the store is a horrible feeling. This experience started in December 2023 while purchasing a cross necklace. Tammy kept asking was my address correct because it has a Saint Johns address.my hubby asked why would I have a fake address. She didnt take the time to allow me try the necklace on or anything. Our mistake, we purchased the necklace because it was Christmas and it was beautiful. Guess what the necklace didnt fit. I went back to the store and demanded for the store manager. She was nice and helped us solve the problem. January the necklace goes to the repair shop for an extender. On 2/2/24,I receive the necklace back and this tall white lady with a pink and white coat jacket on was rude while picking up the necklace. When I explained the necklace was not right. She begin yelling at me said Zales gave you a necklace. I told her that is a lie we purchased a necklace and that has two different meanings. I ask for the district manager number and she refused to give it to me. I am supervisor and the whole damn store needs to be fired and get workers in who cares and have great customer service. Shut this place down immediately!!! Updated: Juliana is the store manager. She solved the issue and is very nice. Thank you and I walked away with a smile.
Jan 22nd, 2024