Underwood Jewelers

Hours

Wednesday:
10:00 AM - 5:30 PM
Thursday:
10:00 AM - 5:30 PM
Friday:
10:00 AM - 5:30 PM
Saturday:
10:00 AM - 5:00 PM
Sunday:
Closed
Monday:
10:00 AM - 5:30 PM
Tuesday:
10:00 AM - 5:30 PM

Chamber Rating

4.7 - (227 reviews)
204
6
1
5
11
Read Our 227 Reviews

Chamber Rating

4.7 - (227 reviews)
204
6
1
5
11
  • S Pierson

    Less than a year ago I gave their Avondale location a glowing review. No longer. The loud, young, not well trained man the serviced me changed all that. Once you get a person assigned to you then you are stuck with that person. I had a pearl necklace repaired. It took a longer than I expected to get repaired and then the area where it was repaired looked burned. It was sent back. I am not sure that I would use this jeweler again. I did make my voice known but they did not assign me to a different person. What's up with that?
    May 23rd, 2024

  • Vanessa Rodriguez

    OMG!! Mary Underwood was AMAZING! I originally called and she was upbeat and assured me they could help me out with the repair of my European bracelet that other jewelers have not been able to fix and she encouraged me to come on in. When I arrived she instantly greeted me and thoroughly walked me through the repair of the jewelry I had brought in. She was friendly throughout the whole interaction and really made me feel welcome. The store itself is so elegant I was almost hesitant to walk in thinking I'd be met with rude staff but she gave me the complete opposite of what I was expecting. She also informed me of the layaway options and credit vs no credit options that were available. She is very well informed and professional and will be recommending her to everyone I know!
    Apr 3rd, 2024

  • Frederick Mastin

    Wonderful selection. Deon a was extremely helpful in information and selection of my set of pearls for my wife! Great place and people!
    Mar 16th, 2024

  • Stephen Tillman

    Called ahead to the store and asked if they were able to remove a link from a new watch I purchased. They said yes so I went in to have it resized. When I arrived one of the sales ladies looked at it and said they could not do it without even checking with a jeweler. Another woman looked at, scoffed and said we only work on Rolexes. Lol I walked one block over to Miriams and they took care of it free of charge in two minutes. Little did they know Im also shopping for a tennis bracelet. Try being more helpful and not so judgy.
    Mar 5th, 2024

  • Artie Hardie

    Kathryn Bryson does an outstanding job.
    Jan 31st, 2024

Read Our 227 Reviews

About
Underwood Jewelers

Underwood Jewelers is located at 3617 St Johns Ave in Jacksonville, Florida 32205. Underwood Jewelers can be contacted via phone at 904-388-5406 for pricing, hours and directions.

Contact Info

  •   904-388-5406
  •   (904) 388-5406
  •   (904) 387-4836

Products

  • CHINA
  • CRYSTAL / GLASS
  • CRYSTAL PRODUCTS
  • CRYSTALS
  • DECORATIVE CRYSTAL
  • DIAMONDS
  • GIFTWARE
  • GLASSWARE
  • JEWELRY
  • PEARLS
  • SILVER
  • WATCHES

Services

  • BRIDAL REGISTRY
  • GEM LABORATORY
  • ON-SITE SERVICES

Specialities

  • PORCELAIN & CHINA

Questions & Answers

Q What is the phone number for Underwood Jewelers?

A The phone number for Underwood Jewelers is: 904-388-5406.


Q Where is Underwood Jewelers located?

A Underwood Jewelers is located at 3617 St Johns Ave, Jacksonville, FL 32205


Q What is the internet address for Underwood Jewelers?

A The website (URL) for Underwood Jewelers is: http://www.underwoodjewelers.com/


Q How big is Underwood Jewelers?

A Underwood Jewelers employs approximately 6-10 people.


Q Is there a key contact at Underwood Jewelers?

A You can contact Michael Bryant at 904-388-5406.


Q What days are Underwood Jewelers open?

A Underwood Jewelers is open:
Wednesday: 10:00 AM - 5:30 PM
Thursday: 10:00 AM - 5:30 PM
Friday: 10:00 AM - 5:30 PM
Saturday: 10:00 AM - 5:00 PM
Sunday: Closed
Monday: 10:00 AM - 5:30 PM
Tuesday: 10:00 AM - 5:30 PM


Q How is Underwood Jewelers rated?

A Underwood Jewelers has a 4.7 Star Rating from 227 reviewers.

Key Contacts

image
Michael Bryant
Manager


Hours

Wednesday:
10:00 AM - 5:30 PM
Thursday:
10:00 AM - 5:30 PM
Friday:
10:00 AM - 5:30 PM
Saturday:
10:00 AM - 5:00 PM
Sunday:
Closed
Monday:
10:00 AM - 5:30 PM
Tuesday:
10:00 AM - 5:30 PM

Ratings and Reviews
Underwood Jewelers

Overall Rating

Overall Rating
( 227 Reviews )
204
6
1
5
11
Write a Review

S Pierson on ChamberofCommerce.com

image Less than a year ago I gave their Avondale location a glowing review. No longer. The loud, young, not well trained man the serviced me changed all that. Once you get a person assigned to you then you are stuck with that person. I had a pearl necklace repaired. It took a longer than I expected to get repaired and then the area where it was repaired looked burned. It was sent back. I am not sure that I would use this jeweler again. I did make my voice known but they did not assign me to a different person. What's up with that?


Vanessa Rodriguez on Google

image OMG!! Mary Underwood was AMAZING! I originally called and she was upbeat and assured me they could help me out with the repair of my European bracelet that other jewelers have not been able to fix and she encouraged me to come on in. When I arrived she instantly greeted me and thoroughly walked me through the repair of the jewelry I had brought in. She was friendly throughout the whole interaction and really made me feel welcome. The store itself is so elegant I was almost hesitant to walk in thinking I'd be met with rude staff but she gave me the complete opposite of what I was expecting. She also informed me of the layaway options and credit vs no credit options that were available. She is very well informed and professional and will be recommending her to everyone I know!

Business Response on Google Apr 3rd, 2024
Thank you for sharing your exceptional experience with Mary Laurel and our team. We're thrilled to hear that Mary's expertise and warm welcome surpassed your expectations, reflecting our commitment to unparalleled service and expertise in jewelry care. Your recommendation is the highest compliment, and we look forward to serving you and your referrals in the future.

Frederick Mastin on Google

image Wonderful selection. Deon a was extremely helpful in information and selection of my set of pearls for my wife! Great place and people!

Business Response on Google Mar 13th, 2024
Thank you for your kind words! We're thrilled to hear that Deonna provided you with exceptional service and guidance for your pearl selection. Your satisfaction is our top priority, and we look forward to welcoming you back to Underwood’s Jewelers.

Stephen Tillman on Google

image Called ahead to the store and asked if they were able to remove a link from a new watch I purchased. They said yes so I went in to have it resized. When I arrived one of the sales ladies looked at it and said they could not do it without even checking with a jeweler. Another woman looked at, scoffed and said we only work on Rolexes. Lol I walked one block over to Miriams and they took care of it free of charge in two minutes. Little did they know Im also shopping for a tennis bracelet. Try being more helpful and not so judgy.

Business Response on Google Feb 20th, 2024
Thank you for taking the time to share your experience with us. We want to extend our sincerest apologies for the situation you encountered during your recent visit to one of our Underwood’s locations. It’s clear we missed the mark on delivering the exceptional service we strive for, and for this, we are truly sorry. Your your experience serves as a crucial learning point for us. We are dedicated to ensuring this does not reflect the high standards we have set for ourselves. Please feel free to reach out directly to our customer service team at [email protected], so we can make this right. We hope to have the opportunity to serve you again and to showcase the true Underwood’s experience.

Artie Hardie on Google

image Kathryn Bryson does an outstanding job.

Business Response on Google Jan 23rd, 2024
Hi Artie! We are thrilled to receive your 5-star review! Your kind words about our service and the outstanding job done by Kathryn Bryson mean the world to us. We appreciate your trust in Underwood's and look forward to serving you with the same level of excellence in the future.

Load More Reviews

Overall Rating

Overall Rating
( 227 Reviews )
204
6
1
5
11

Write a Review

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