La Quinta Inn & Suites by Wyndham Jacksonville Mandarin

CLOSED!!
Mar 13th, 2023

Hotel is closed. No information regarding our reservation. After a long Trip this was very disappoiting. Location : 1/5 More
Nov 5th, 2022

Closed for renovations until November but let us book 2 rooms, pain in the hind parts
Sep 13th, 2022

Closed until november 2022 apparently, don't book a room or you will be sleeping in your car. Apparently their booking continues, we booked mid Aug and then come Sept 2nd we get thereafter hours of driving and later in the evening, lots of fences up, no entry without a hard hat. Pain in the rear to re book somewhere else on the phone for a couple hours
Aug 29th, 2022

Hotel doesn't exist. I called reserved a block of 25 rooms on March 30th for my wedding which is next weekend at the La Quinta Inn & Suites at 3199 Hartley Road, Jacksonville, Florida 32257. That went smoothly. I reserved a room for myself in that block on August 16th and that went through smoothly as well. Other guests have reserved rooms at that hotel as well and they also had no issues making their reservations. The number everyone called to reserve rooms was the number listed on the hotel website and the automated message confirms it's for this exact location. The confirmation emails also state it's for this location. I happened to do a drive-by of the hotel last night and found the property abandoned. A google review posted last week states that the hotel is shut down until November of this year. According to the hotel across the street, that hotel has been shut down for several months. I was never contacted about it closing and neither were any of my guests. I am now scrambling trying to get my guests rebooked at another hotel. I called multiple times last night and this morning and have been transferred from Group Sales to Customer Care, to General Reservations, back to Customer Care, back to Group Sales and no one has been able to explain how I was able to book rooms at a hotel that doesn't exist anymore. Someone I spoke with on the phone confirmed that initially they could not see that the hotel was shut down, but after some digging they saw that new reservations could not be made because the location was closed. No one that I talked to in Group Sales, Customer Care, or General Reservations yesterday or today was able to transfer the reservations from the La Quinta to the Ramada across the street which is also owned by Wyndham, and no one was able to get me the same rate for the rooms. All I was able to get were the names of the other guests who reserved rooms at the La Quinta in my block and I was able to cancel their reservations. They told me they were unable to contact the rest of the guests who may have booked outside of the block of which I happen to know there was at least one. I have been bounced around the phone for the past 8 hours (2 yesterday and 6 today) and no one is able to help me. I have been waiting on an email reply from the manager of group sales for the past 3 hours and had to call twice during that time to get an acknowledgement of receipt. This is completely absurd.
Sep 21st, 2022