Chamber of Commerce

      Wells Fargo Bank

      ( 29 Reviews )

      Wells Fargo Bank
      Learn more about a branch near you
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      Hours

      Wednesday:
      9:00 AM - 4:00 PM
      Thursday:
      9:00 AM - 4:00 PM
      Friday:
      9:00 AM - 5:00 PM
      Saturday:
      Closed
      Sunday:
      Closed
      Monday:
      9:00 AM - 4:00 PM
      Tuesday:
      9:00 AM - 4:00 PM
      CALL DIRECTIONS WEBSITE REVIEWS

      Chamber Rating

      Verified Member
      3.1 - (29 reviews)
      12
      4
      1
      0
      12
      Read Our 29 Reviews

      Chamber Rating

      Verified Member
      3.1 - (29 reviews)
      12
      4
      1
      0
      12
      › ‹
      • Melissa


        Mar 1st, 2024

      • Kelly Williams

        It doesn't matter WHAT BRANCH you go to,Wells Fargo is going to suck. Understaffed, 2 tellers working on a Friday evening in December. Ridiculousness
        Jan 4th, 2024

      • Info Web

        Yvonne Williams provided a subpar service again. She is rude, not helpful with questions. I feel like shes acting as shes doing me a favor when she's suppose to be providing a service to bank customers. A negative attitude for sure. Im really uncomfortable to come back to this branch and encounter unpleasant employees like her again. Ameris Bank is better but not as convenient with ATM availability everywhere you go.
        Dec 15th, 2023

      • Jordan Renee'

        Trying to speak to a worker got sent to a robotic automated system.
        Sep 22nd, 2023

      • Malene Ellington

        They don't even deserve the one star I had to give to give this review. I walked into the bank after 3 pm to cash a check. I walked in and saw a short, round lady. Her wig was shifted to the side so I thought to myself that meant she had been working hard for her customers I asked her if I had to stand in line or could I speak to someone about opening an account. She looked at her phone and told me "she doesn't make new accounts after 3 pm" I was confused because the bank was still open and functioning so why wouldn't you assist a customer possibly a new customer at that. She then told me again (while looking at her phone ) that she wasn't going to do it. At that point the branch manager had the nerve to stand up ( while a customer was at her desk) to tell me she was the branch manager and that I couldn't cash my check with them today but if I wanted to set an appointment to cash it I could go online and do it At that moment the only appointment I wanted to make was THEIR hair appointment. The branch manager should have handled that differently but she clearly wanted to get off work to eat more branches with cheese wiz and me and the check were the hold up. I left there and went to my bank and will wait for it to clear. I just thought I would take it to whom issued it so there would be no issues but I guess I was wrong
        Jul 22nd, 2023

      Read Our 29 Reviews

      About
      Wells Fargo Bank

      We’re here for you in Jacksonville, FL to help support your financial goals with personalized attention and empowering everyday banking with self-service tools you can count on. Stop by or make an appointment. Deposit products offered by Wells Fargo Bank, N. A. Member FDIC.

      Contact Info

      •   (904) 240-3285
      •   (800) 869-3557
      •   (904) 539-4559
      •   Website

      Languages

      • SPANISH

      Questions & Answers

      Q What is the phone number for Wells Fargo Bank?

      A The phone number for Wells Fargo Bank is: (904) 240-3285.

      Q Where is Wells Fargo Bank located?

      A Wells Fargo Bank is located at 5175 LENOX AVE, Jacksonville, Florida 32205

      Q What is the internet address for Wells Fargo Bank?

      A The website (URL) for Wells Fargo Bank is: https://www.wellsfargo.com/locator/bank/5175__LENOX__AVE_JACKSONVILLE_FL_32205/?utm_campaign=Local_Listings&utm_source=Others&group=Community_Bank&loc=AC13772

      Q How big is Wells Fargo Bank?

      A Wells Fargo Bank employs approximately 20+ people.

      Q What days are Wells Fargo Bank open?

      A Wells Fargo Bank is open:
      Wednesday: 9:00 AM - 4:00 PM
      Thursday: 9:00 AM - 4:00 PM
      Friday: 9:00 AM - 5:00 PM
      Saturday: Closed
      Sunday: Closed
      Monday: 9:00 AM - 4:00 PM
      Tuesday: 9:00 AM - 4:00 PM

      Q How is Wells Fargo Bank rated?

      A Wells Fargo Bank has a 3.1 Star Rating from 29 reviewers.

      Hours

      Wednesday:
      9:00 AM - 4:00 PM
      Thursday:
      9:00 AM - 4:00 PM
      Friday:
      9:00 AM - 5:00 PM
      Saturday:
      Closed
      Sunday:
      Closed
      Monday:
      9:00 AM - 4:00 PM
      Tuesday:
      9:00 AM - 4:00 PM

      Ratings and Reviews
      Wells Fargo Bank

      Overall Rating

      Overall Rating
      ( 29 Reviews )
      12
      4
      1
      0
      12
      Write a Review

      Melissa on Google

      image

      Kelly Williams on Google

      image It doesn't matter WHAT BRANCH you go to,Wells Fargo is going to suck. Understaffed, 2 tellers working on a Friday evening in December. Ridiculousness

      Business Response on Google Dec 31st, 2023
      Hello. I'm disappointed to read your review about this location. Please send an email to [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include a link to your review on this Wells Fargo location as well. We look forward to assisting you further. -Amanda

      Info Web on Google

      image Yvonne Williams provided a subpar service again. She is rude, not helpful with questions. I feel like shes acting as shes doing me a favor when she's suppose to be providing a service to bank customers. A negative attitude for sure. Im really uncomfortable to come back to this branch and encounter unpleasant employees like her again. Ameris Bank is better but not as convenient with ATM availability everywhere you go.

      Business Response on Google Jan 1st, 2024
      Hi. I'm very sorry this has been your experience. Please email me at [email protected] with your full name, phone number, address, and more details about your visit (no account numbers). Also, please share the link to your review on a Wells Fargo location. I’ll forward your concerns appropriately. -Alex

      Jordan Renee' on Google

      image Trying to speak to a worker got sent to a robotic automated system.

      Business Response on Google Oct 5th, 2023
      Hi Jordan, we greatly appreciate your feedback. I am sorry to hear you were unable to reach a banker by phone at this location. Service levels in the branch may impact our banker's ability to answer the phone, and I'd recommend calling at the start of the day. Alternatively, our phone bankers can help resolve and answer most inquiries. They can be reached directly at 1-800-869-3557. Thank you. -Isaiah

      Malene Ellington on Google

      image They don't even deserve the one star I had to give to give this review. I walked into the bank after 3 pm to cash a check. I walked in and saw a short, round lady. Her wig was shifted to the side so I thought to myself that meant she had been working hard for her customers I asked her if I had to stand in line or could I speak to someone about opening an account. She looked at her phone and told me "she doesn't make new accounts after 3 pm" I was confused because the bank was still open and functioning so why wouldn't you assist a customer possibly a new customer at that. She then told me again (while looking at her phone ) that she wasn't going to do it. At that point the branch manager had the nerve to stand up ( while a customer was at her desk) to tell me she was the branch manager and that I couldn't cash my check with them today but if I wanted to set an appointment to cash it I could go online and do it At that moment the only appointment I wanted to make was THEIR hair appointment. The branch manager should have handled that differently but she clearly wanted to get off work to eat more branches with cheese wiz and me and the check were the hold up. I left there and went to my bank and will wait for it to clear. I just thought I would take it to whom issued it so there would be no issues but I guess I was wrong

      Business Response on Google Jul 12th, 2023
      Hello. Thanks for leaving us feedback. This is certainly not the experience we want you to have when visiting our branch. To ensure the appropriate team looks into this, please send an email to [email protected] with your full name, phone number, and the link to this Google review (no account numbers). -Cedrick
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      Overall Rating

      Overall Rating
      ( 29 Reviews )
      12
      4
      1
      0
      12

      Write a Review

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