Golden Apple Agency Inc

While we uphold the highest standards of confidentiality and cannot discuss specific account details publicly, we do want to acknowledge the general points mentioned in your review. Effective and accurate accounting is a collaborative endeavor, heavily reliant on the timely receipt of necessary documents, statements, and active engagement in the process. Our team's ability to deliver timely and accurate results is significantly impacted when these crucial elements are delayed or incomplete.Change in personnel over time is an inherent aspect of business growth and development, but please be assured, each team member is trained and committed to providing exceptional service. Our priority remains to ensure continuity and quality of service, regardless of staff changes.We also want to clarify that our use of modern communication platforms, like social media, is directed towards enhancing financial literacy and engaging with a wider audience on relevant topics. This does not detract from our focus on delivering quality service to our clients.It is unfortunate when any client relationship reaches a point of dissatisfaction, especially under circumstances where external factors significantly affect the service outcomes. Our team strives for excellence and values clear, open communication to overcome challenges together.We take your feedback seriously as part of our ongoing effort to improve our services. It will be used constructively to review and enhance our client communication and document collection processes.Thank you again for your feedback. We wish you the best in your future endeavors.

Thank you for your review. I’m glad Katerina, our accountant was able to assist you.