Old Town Van Lines

Choosing Old Town was a great decision. Our moving consultant Lisa, is very professional and great to work with. She came to our home, carefully reviewed everything to provide us with an accurate estimate, answered all of our questions, and even helped us when we needed to reschedule the move a couple of times. Provided support every step of the way. Tim and the moving crew were amazing, they were respectful, friendly and professional. They took care of our furniture as well as the house. They are very efficient and were done with the move before we knew it. Highly recommend them!
Sep 11th, 2024

We used Old Town Van lines twice in mid-February. Justin was our moving coordinator. They moved our 3-bedroom house, full of heavy and large furniture and also an entire shop full of industrial heavy machinery, tools, and supplies. They were both massive moves, taking all day, from morning to night but Will and his crew handled them with professionalism and care. Thankful to have found a trusted moving company.
Apr 25th, 2024

To start we had a 2-day window for pick up. Day one they called us and said we will be there on Wednesday between 1 and 4 pm, never showed up. Owner stated we will be there in the morning at 9 Am, did not make it the day before because of the weather, no worries we understood, and we understood because we had a 2-day window for pick up. We got up at 6 Am they did not show up at 9pm. The company does not open until 10am to be able to speak to anyone, try to call them after they have your money, good luck! All day back and forth with the owner with a guarantee they would arrive with 6 people to load the truck quickly as we were closing on the house at 8 a.m. the next morning and had to be out. between 4 and 5 PM. they showed up at 8:30 pm with only the driver, 30 Minutes in, one more man arrived followed by a second man about 45 minutes later making it a total of 3 they finished loading the truck near midnight. the three men are in my driveway near midnight and the next thing we know the police show up at our home asking for the homeowner, and why did we call 911, we did but the driver called because the 3 men were going to fight in our driveway. I'm sure this is what everyone wants in front of their neighbors at midnight. Finally, this nightmare was over, and we felt that this can only get better from here, WE WERE SO WORNG!First, we were told they would now arrive on Friday night with our whole house full of stuff. they arrived Saturday around 6 PM. with only the driver to unload the truck. My son, my wife and I had to help this man unload his 26' truck were in our 60's. he dropped or damaged many of our items, they owner would hear none of it threatened to leave with much of our belonging, but did promise us a $300.00 refund and to this day 2 weeks later the spinless owner who by the way hides behind his phone and does not have the balls to speak directly to you is a total liar! They lease Penski trucks so they can drive right by the agricultural check points in Florida. The drivers do not have CDL license to drive a commercial vehicle.THIS IS THE WORST MOVING COMPANY IN AMERICA, NEVER GIVE THEM A DIME OF YOUR MONEY THIS MOVE STARTED JANUARY 10TH. 2024So far on our end we have filed a complaint with,Florida department of transportation Federal department of transportation BBB-they said this company is so poor they are not rated with the BBB we have now brought on a lawyer. we have notified Penski that their truck is being used in this way. commercial company with no CDL drivers.NEVER EVER GIVE THEM A DIME OF YOUR MONEY! TOTAL SCAM!
Jan 26th, 2024

This company bailed me out of a bad situation. I will be forever grateful for what they did for me in such a short notice. Thanks to Jason and the owner, I was able to be moved with a days notice. Great company!
Jan 10th, 2024

I recently used Old Town Van Lines for my move in San Francisco and I have to say that they exceeded my expectations in every way possible. From the initial consultation to the final delivery of my belongings, every member of their team was professional, courteous, and efficient. The moving process can be stressful, but Old Town made it easy and hassle-free. They took great care in packing and transporting my belongings, ensuring that everything arrived at my new home in perfect condition. I was particularly impressed with their attention to detail and their commitment to customer service. Whenever I had a question or concern, they were always quick to respond and went out of their way to ensure that I was satisfied with the service I received. Overall, I would highly recommend Old Town Van Lines to anyone who is looking for a reliable and professional moving company. Their team in San Francisco is top-notch and I couldn't be happier with the service they provided. Thank you, Old Town Van Lines!
Jan 19th, 2024