Thurston Kitchen + Bath

Dec 10th, 2023

I worked with Lilly at Thurston on our primary bathroom remodel. The customer service and level of care Lilly and the Thurston team demonstrated was by far the most exceptional care I have ever experienced ever working with anyone. Lilly came out to inspect the install of our vanity and found several issues with the way my contractor (who was not one of their installers), installed the vanity. She immediately got to work identifying the issues, finding ways to make it right and making sure it was the finished product was up to Thurston's high quality standards. They had one of their own installers come out within a tight deadline to fix things before the countertops were measured. I was blown away by the care they showed on helping fix the issues my contractor created. Additionally, I think Thurston's pricing, selection and design are top quality. Lilly is also a gifted designer and I relayed on her opinion and expertise to help guide my selection. So often times, I find reps at other home stores are just interested in closing deals quickly and moving onto the next client. Not Lilly or the Thurston team. I know this wasn't a huge project for her but she treated my project with the same level of care and detail as someone doing their entire home. I won't go anywhere but Thurston moving forward and will tell all my friends the same. It was really an exceptional experience.
Jun 5th, 2023

High quality, excellent prices and service
Sep 17th, 2021

Ordered cabinets through this companyNothing but a nightmare did not show up on time the quality was garbage and didn't want to make right
Jul 2nd, 2021

Jun 1st, 2021