Lehrer's Flowers

Sheena Hillesheim _{on Google}

Jun 13th, 2023

Nice doing business with them. They even sent a picture of the arrangement (which no floral shop Ive ever ordered from has done before). I loved that considering Im from out of state and nice to see the finished product you purchased.

Maggie Conway _{on Google}

Jun 21st, 2023

Very poor customer service & experience. Attempted to place an order from the UK/London using their online form. At several points in the ordering process the customer information provided was lost or changed from that specified, for example, sympathy card became House warming card which at a charge of almost $8 one would expect a minimum professional standard of being able to follow a basic instruction/selection. At a different stage in the ordering process it appeared that the card was not included as part of the order at all. At the final stage, Billing and Review page, phone numbers from outside the US could not be handled by their system. All of this took more than 30 - 40 minutes to figure out. Finally not being able to place the order online I resorted to phoning the store directly (I was by now quite invested in placing the order), really I shouldn't have bothered..... almost 20 minutes into the call, at my cost, the person at the other end was unable to progress the order, everything was moving at a glacial pace. Eventually I suggested that better customer service might be if they were to phone me back and that I continue to make the order at their cost when they returned my call. They confirmed they would do this immediately, although initially stated that they would call me back when they 'had a chance' because there were other customers in the store - clearly customers online or on the phone do not receive the priority that 'in-person' shoppers do. At more than an hour later when Lehere's did not return my call as promised, I made the order with a different online company, situated locally to Lehrer's whose online form was professionally formatted and had no difficulty in handling an order from the UK. Thoroughly frustrating and time-wasting effort on the part of this potential customer. Avoid using unless you can place your order in person.

Andrew Baisch _{on Google}

Jun 16th, 2023

EDIT: Got a call from the manager who offered to correct the issue and apologized for the error that had occurred. Thankful for the follow-up and effort to fix the situation and the manager was very professional.
Original review: Ordered flowers for a friend and was misquoted the price. When I called the next morning to get the card, I was told about the misquoted price and then the actual price, almost 5 times what I was quoted. The lady on the phone didn't bring any offer to the table to rectify the situation, I had to be the one to suggest a compromise and she was hesitant to be accommodating, only gave me free delivery, so saved me about $10 give or take. Disappointing because the error was on their end and they should have acknowledged that from the start. She should have had a proposal to rectify the issue, not just blame the person who took the order.