Mason at Alameda Station

Great place to be.close to everything marketing and more fun than u can see my place is fantastic and Management is fantastic no matter that care about u and yourself will sign another lease coming up I like it here
Apr 23rd, 2024

Worst management I have dealt with, when I moved in apartment was filthy, when I moved out I left the apartment cleaner then I got it. They charged a ridiculous cleaning fee, kept my deposit and sent me to collections to pay the difference. The fees were not justified as Mason, who has the rudest staff, had yet to provided valid proof. Sending pictures from someone elses unit does not justify the charges. You did send pictures from someone elses unit, your invoice was not itemized nor proves they cleaned anything, your pictures are not time stamped, you have provided zero actual prof of anything.
Apr 13th, 2024

I don't live in this complex, but I needed to drop off my friends after a night out. The office had previously assured me it was safe to park in the Blue Parking Spaces, but unfortunately, that was not the case. When I parked my car for 20 minutes while I assisted my friends to their apartment, Wyatt Towing towed my car. To make matters worse, the office declined to cancel the tow, leaving me on the hook to pay $460 out of my pocket to retrieve my car. I was stranded without a vehicle for the night and no way to get home. My friend has also mentioned other issues, but I'm only discussing my experience in this review. I would never lease here even if it were free. I suggest going to IMT as I've never had any issues with them. Overall, my experience is an F-.
Apr 10th, 2024

Avoid at all costs. Management is slow to respond, can never give straightforward answers about crazy added fees, will accidentally charge your account randomly, the pool/hot tub are always closed, office restrooms are rarely unlocked, trash in the garage is always full, maintenance couldn't fix a huge crack in my window, I could go on. The office staff, Leah, Lisa, and Jasmine, are kind, but will do everything in their power to provide no help, support, or assistance even when the issue is a result of their mistake.
Apr 6th, 2024

This place is becoming filthy. Halls and garage smell horrible. Garage stairwells always dirty with trash leaking or pet urine. Picture attached is a weekly occurrence in the garbage rooms. The trash chutes are constantly full and overflowing. Sometimes this condition begins during the week and stays throughout the next weekend. Its ridiculous to pay a mandatory trash fee and still have no where to put your trash. UPDATE: A few weeks since my original review and its still trash city here at Mason at Alameda Station. Trash chutes were full again from Thursday to Monday. Two pictures added. Management makes no attempt to plan when dumpsters are emptied to ensure there is room for trash over the weekend. Weve had guests over and had to step over trash flowing out of the trash room. AVOID AT ALL COSTS
Mar 30th, 2024