Roman Villa Apartments

HUNDREDS of dollars of my furniture was ruined from a radiator water mini-flood, & they refused to reimburse me. Staff also a) ILLEGALLY entered my unit multiple times, b) has stuck us all with constantly breaking washing machines for 5+ yrs, c) ignored my broken thermostat for 3 yrs, & d) left me with a broken AC for around 2 wks in 100+ degrees. Also, they increase monthly rent hundreds of dollars w/o forewarning, cars in the parking lot (which they charge extra for) keep getting broken into, & there have recently been several shootings within 1-3 blocks. EDIT IN RESPONSE to their 1st reply: I already talked to the apt manager. She said, "It's against corporate policy to pay for any personal belongings damaged by water leaks, fires, structure collapse, or electric malfunctions. If we pay for your damages, we'd have to do it for everyone." That's not the ethical argument that they think it is. Corporations SHOULD reimburse us peons for furniture damage directly caused by their infrastructure, issues outside of our control. EDIT IN RESPONSE to their 2nd reply (they deleted their 1st): To clarify here, renter insurance has a deductible of $500, which is around the price of my damaged furniture. This is the building owner's responsibility alone, & them publicly pretending like I haven't talked to State Farm about the water-leak-damaged furniture, when they know otherwise, is misleading & disingenuous. NOTE: This review is not directed toward any single individual (no one is abrasive, & Anthony is especially helpful/responsive). These issues stem from the unethical, anti-tenant, & profit-above-all-else corporate policies.
Oct 1st, 2023

Horrible staff! Applied for a unit & was completely disrespected. Calling my doctor and asking if I have lied about my documentation? Severely inappropriate & disrespectful. Dont give these clowns any of your money.
May 2nd, 2023

Plenty of Places does NOT take care of their residents
Oct 14th, 2021

DO NOT LEASE HERE! Update 12/30/23 - Over the past year, I can only think of 1 maybe 2 weeks max when all washing machines and dryers were working. Outside of that, at least one or more machines have been down, already choking the residents who pay rent and count on those to be in good working order, but when all of the dryers and/or washers are down at the same time pandemonium! As of this morning, we had one washer and one dryer offline both of which require professional service; however, unbeknownst to me until I attempted to dry my already washed clothes, our only other dryer was also offline Wont connect to the WASH APP for some reason. Fortunately, I had the wherewithal to troubleshoot by simply trying to pull the plug on the dryer in hopes that would reset the issue with the payment ready, fortunately, that resolved the issues SUCCESS Machines break, vendors may not be providing adequate service to its customer (our landlord) and thus us residents for pay rent. It is very clear to me that WASH who owns these machines has failed to fulfill the obligations of its vendor contract with my landlord. If my residents were consistently impacted by a vendor who has machines that are consistently in disrepair, Id be lighting them up until some resolution was reached. It can sometimes take 2-3 weeks for those machines to be serviced leaving all or us residents vulnerable should another machine go offline which has happened at least 5 times that I can recall, THATS A PROBEM!!! THIS SHOULD NEVER HAPPEN AND IS INEXCUSABLE! For the better part of the last 10 years, I have served in various Facilities and Operations Director positions requiring me to manage entire school buildings with upwards of 80,000 sq. ft. with 300-400 children in the building and from my perspective, it appears to me that my landlords vendor, WASH, has likely breeched their own contract by failing to provide adequate services, maintenance and repair to our machines in a timely manner to ensure its residents have access to at least one set of working machines at all times. There is no excusing why residents are for the better part of a year consistently placed in a potentially vulnerable situation where we cannot do any laundry at this building where we pay rent. Machines that are down some 15-20 times in year FOR THE SAME ISSUE, is a reasonable basis to request new machines, yet, here we are with the same machines and therein lies my sticking point with the landlord!!! AT THIS POINT, THE FINGER-POINTING GAME IS OVER. GET THESE MACHINES REPLACED OR FILE A BREECH OF CONTRACT WIRH THIS VENDOR AND FIND A NEW VENDOR WITH DIFFERENT MACHINES!!! No more excuses, it really sucks when you get to a point where you run out of clean underwear because all of our machines are down!!! Update October 2023 - For three months I have been sick. The previous manager was wonderful, kind and accommodating. Now we are back to where we started when I first moved back into this place. The District Manager his mean. For the last two months, I have been late on rent due to chronic illnesses. Each of the past two months, I worked tirelessly to get public rent assistance and succeeded both months and rent was paid in the same month it was due. This month, I was only short a few hundred. I notified management on the first and on the second the publicly humiliate me by placing a demand for rent on THE DAY AFTER RENT IS DUE face side out for all of the residents to see. They are retaliatory and predatory. DO NOT LEASE FROM HERE.
Dec 23rd, 2023