Hotel Zetta

Hotel Zetta Review: 3 Stars I recently stayed at Hotel Zetta and had a mostly positive experience, with a few caveats. The room was spacious, clean, and beautifully decorated with a modern aesthetic that made my stay comfortable and enjoyable. The hotel is in an ideal location, close to Union Square and numerous restaurants, making it convenient for exploring San Francisco. There's even a pet relief area nearby, which was great for my furry companion. However, my experience was severely impacted by a lack of transparency regarding costs. I initially booked the hotel through Expedia for $339 for three nights. When I called the hotel directly to see if they could match this price, the operator assured me it might be possible. After spending 14 minutes on the phone providing details, the operator informed me that they couldn't match the price and could only offer $650 instead. Naturally, I booked through the third party. The website advertises the hotel as pet-friendly but fails to clarify the nonrefundable $75 pet fee, which I only discovered at checkout. This lack of clarity was frustrating and felt deceptive. Additionally, the valet parking fee of $65 per night was only disclosed at physical check-in. While the nearby garages lack in-and-out privileges, there was one just a block away for $44 per night, which would have been a more economical option. The biggest shock was the amenities fee. The website vaguely mentions this fee, suggesting it's a refundable deposit. In reality, there is a $300 deposit and a $39 per night amenities fee, which was quite a shock. This unexpected charge felt like a bait-and-switch tactic. They do offer a $10 food and beverage credit for skipping room cleaning, which I utilized for two days, but this barely covered a single croissant and chocolate muffin. In total, I expected to spend around $600 but ended up paying over $800 due to these hidden fees. While I understand San Francisco is expensive, the lack of transparency made the hotel seem cheaper than it actually was. This misleading pricing left a sour taste in my mouth and significantly detracted from the overall experience. Imagine if I had taken the hotel's price match, I probably would've spent upto 1000$. For the total amount spent, the hotel felt more like a 3-star experience. If it had been closer to the initial $600 I expected, it would have easily been a 4 or 4.5-star stay. The deceptive practices, however, make it hard to wholeheartedly recommend this hotel. Walkability: Super walkable. Parked my car in the nearby garage and rarely needed it.
May 25th, 2024

Booked last minute and this place was great! Great Irish bar across the street too.
May 21st, 2024

May 19th, 2024

May 18th, 2024

May 14th, 2024