Hotel Zetta San Francisco

Apr 9th, 2024

Apr 1st, 2024

Mar 24th, 2024

Stayed here for 1 of 3 days. Room is small not horrible in size. The view from the window is to another rooms window so nothing special. I had an issue where the A/C was blaring and stayed on, on top of that there was a huge clump of dust on it and around it on the ceiling(img attached). When I'd set the fan to auto and temp, it would cool to the set temp and continue cooling, the situation was similar with the heat. At one point i went out for the evening and mentioned it to staff who said they'd have an engr look at it, came back that night and the temp control was set to Fahrenheit again so i assumed and set to what the room is usually set to on arrival so I assumed it was fixed.. Woke up in the night due to same issue, room got too cold, turned off the AC and woke up later on as the temp went up to around 27 degrees and it got too hot. Regardless with the A/C on it was extremely loud and being i was there for only 3 more days I told myself i need to leave otherwise I will get sick. Spoke to front staff and they said I'd have to pay an early departure fee of what seemed around $190 which I was not ok with but its a work trip so it can be covered.. They then offered to speak with the Mgr as well incase anything can be done and otherwise email me the final invoice so I was fine with that and moved on only to learn later i was charged the full amount of my stay on my CC without adjustments. In the end, I contacted the hotel and they refunded me $800 and charged me $420 for early departure fee.
Mar 21st, 2024

Rooms were pretty worn and dirty. Every surface in my room had grime - even the wallpaper and curtains. Fortunately the bed was clean and comfortable. Walkable location around union square area but did not feel the safest. Because of the conference food and drink options at the hotel werent available
Mar 19th, 2024