Infinity Hotel San Francisco, Tapestry Collection by Hilton

Norma Isabel Leon _{on Google}

Nov 7th, 2021

This hotel is comfortable, near the hotel are many local restaurants.

Andrea De Santis _{on Google}

Nov 5th, 2021

(Translated by Google) Great for the price, safe area and close to many attractions. Free water and coffee in the room. Very nice bathroom complete with a Chinese toilet. Bar under the hotel good but with a bit high prices. Comfy beds and tv works well
(Original)
Ottimo per il prezzo, zona sicura e vicino a tante attrazioni. Acqua e caffè gratis in camera. Bagno molto bello con tanto di water cinese. Bar sotto l’hotel buono ma con prezzi un po’ alti. Letti comodi e tv funziona bene

Mihaela Ojovan _{on Google}

Oct 30th, 2021

Very clean rooms and great service.

Robbie Daugherty _{on Google}

Oct 24th, 2023

Lies, lies, lies (by the GM)
First, let me preface this by saying its 100% my fault that I booked the wrong dates (a week prior). However, the phone misadventure and interaction with an incredibly unkind general manager is one that I wish upon nobody.
Upon receiving an email informing me that it was time to check in, I initially panicked as I was currently out of the country. After realizing I booked for the week prior to when I would be in the city, I immediately called the hotel to see if there was any solution; if I learned anything from Hannah Montana, it's that "everyone makes mistakes." After talking with a very friendly font desk worker, I was told to call Hilton directly. It turns out they just reached out to the hotel on my behalf to try and cancel the reservation, so it seemed superfluous, but I just wanted to try and resolve the situation as soon as possible. After being informed that the cancellation request had been denied by The Manager, they advised me to call the next day and ask if the cancellation fee could be refunded since I was booked to stay with them the following week (the originally planned dates). So, I said thank you and hung up.
Upon calling the next day (around 2pm) I was greeted by another friendly front desk worker who informed me that the GM was in a meeting and so if I could call back in about an hour that would be best. I agreed and called back about an hour later, this is where the review that is not so positive. I was met with an incredibly rude, and unkind GM who let out an exaggerated sigh after asking how he could help. I explained the situation, trying to go quickly as to not waste his time, assuming he already knew about the situation. Immediately, he proclaimed that there was absolutely nothing he could do and that the people in the Hilton call centers can say whatever they want, but we are the ones that matter with the face-to-face interactions (Personally, I have always found Hilton customer service agents very pleasant and helpful, but that could just be me). I responded with ohh, there is absolutely nothing? He explained that I had never tried to cancel and that even if he wanted to do something about it, he couldnt. I called his bluff on both, explaining that I had called the night prior. (approx. 6pm) immediately upon learning that I booked the wrong dates, that the hotel denied the cancellation, and that he was the GM and so he could refund the cancellation charge if he wished. He then responded with Yes, but we wont refund you. I would have had little problem with anything happening up until this point as it was my fault initially but being lied to in multiple ways by the GM, and being gas lit into believing that I didnt try to remedy the situation, was, and is, plain rude, unprofessional, and just generally unkind. After discussing more, I was met with another lie that the refund would come directly out of my pocket. I simply responded with no, it comes out of the hotels pocket, and I will be staying with you next week (as he could have seen if he ever had any agency or care to ask about my booking details). He again responded with a well, yes, but I still wont refund you. At this point I was over being lied to and gas lit about the situation, and so I just said I think you need to work on your face-to-face communication skills. Thank you for not helping, I will be canceling my reservation for next week. Have a nice rest of your day.
Being a 23-year-old public health professional, I wonder if maybe Im just old fashioned in the ways of customer service, after all it was my initial fault. But, it would have been nice to have been met with just an ounce of understanding and professionalism by the GM.
Overall, I learned three things:
1. Always check that confirmation email!
2. At the end of the day, they are in charge. So, be as nice as you can muster, even if the person on the other end is not. The world needs more kindness.
3. Never stay at this hotel.

Craig O'Donnell (Hill Crusher) _{on Google}

Oct 22nd, 2023

Visited San Francisco for the first time in one day boutique hotel. This hotel is modern quaint. The staff was very nice and the views from the rooftop patio are amazing. Close to Golden Gate bridge and all of the districts in the northern part of San Francisco. Also has a very quaint coffee shop attached with delicious breakfast and coffee options.
Nearby activities: The Golden Gate bridge is close multiple stores and shopping restaurants and Golden gate, bike rental shop walking distance. Highly recommended to go see the Golden Gate bridge and over to Sausalito.
Safety: The area is very safe walkable at any time
Walkability: Centrally located in the marina district. There are literally hundreds of options for food bars shopping.
Food & drinks: A great coffee shop attached to hotel with great breakfast and coffee options.
Noteworthy details: The rooms are very clean and modern and felt very safe there.