Cole Hardware

James Seechurn _{on Google}

Jun 17th, 2023

Helpful staff with a lot of hardware available

Micah Blumberg _{on Google}

Jun 11th, 2023

I went shopping at Cole Hardware at around 4:30pm on June 10th 2023 for 2 Hepa Filters. The store had a 20% off everything sale. An associated guided me to the Hepa Filters, we both saw the price was 16.99. When I came to the register the price was 22.99. I told the associate that the price on the shelf was 16.99. and the associate who helped me came to the register and verified that my statement was true. The associate argued that the SKU numbers were different and the wrong product was in the wrong place. I cited California's law for retail establishments, which is that the price on the shelf has to be honored at the register. I said I believe this is the bait & switch law, intended to protect consumers. The associate tried to disregard what I was saying, but offered to get the manager, I insisted that the manager join us. He gave me the price that was on the shelf, but then he said "nobody ever wants to pay more than the price on the shelf" then he said "I'm so tired of this day" then he said "this customer is just trying to scam us" he continued to say other things that indicated that he was unhappy with the customer and his job. So on the one hand he was being verbally abusive towards a customer, which the reason for my review, and on the other hand he thought that I was trying to scam the store, but if he believed that why did he give me the price on the shelf, and the 20% store wide discount like I requested? I was not trying to scam the store, I was standing up for my consumer rights under the law in California as I am aware of them. I did not deserve to be verbally abused by the Cole Store manager. On the one hand I paid the amount that I wanted to pay, in that sense the store was helpful, but on the other hand a manager ought to vent behind close doors, not infront of the customer to their face. His verbal behavior was not socially correct for someone working in retail in San Francisco or was his behavior correct for someone working in management at Cole Hardware.

Julio Pita de la Vega _{on Google}

Jun 3rd, 2023

(Translated by Google) Friendly staff. If they don't have it, they tell you where to get it.
(Original)
Staff amigable. Si ellos no lo tienen, te indican donde conseguirlo

Sunil Mehta _{on Google}

May 27th, 2023

I am all praise for Frank, a senior citizen like me.
He is thoroughly knowledgeable about the contents of the store and is super helpful.
I was amazed by his cooperation. When I told him so, he humbly replied that he was answerable to his God and not only to his wife.
He praised the Lord. Americans need to learn a thing or two from him, if not everything.
I wish him a good life ahead.